IT Support Specialist

2 weeks ago


Princeton, New Jersey, United States Amaze Systems Inc. Full time
Job Overview

Greetings,

This is RASHEED AKBAR from Amaze Systems Inc.. We are currently seeking a qualified candidate for a critical role within our organization. Please review the details below.

Position Title: Service Desk Analyst / IT Support Specialist

Location: Princeton, New Jersey (Fully Onsite)

Employment Type: Full-Time Permanent

Client: Tech Mahindra

Compensation: Competitive Salary and Benefits Package

Essential Qualifications: A minimum of 5-8 years of experience in IT Support or Service Desk roles, with expertise in L2 Support, Windows and Mac OS environments, mobile devices, remote desktop applications, and help desk software. Proficiency in Dutch, English, and French is mandatory.

Role Description: We are in search of a Service Desk Analyst to enhance our team in Princeton, NJ.

Key Skills & Experience Required:

  • Strong communication abilities in Dutch and English; French is a plus.
  • Hands-on experience with Windows and Mac OS platforms.
  • Solid understanding of computer systems, mobile devices, and various technology products.
  • Capability to diagnose and resolve basic technical issues.
  • Familiarity with remote desktop applications and help desk software.
  • Methodical, organized, and client-focused approach.
  • Able to work collaboratively within a team and independently.
  • Considerate of client needs and effective in communication.
  • Proficient in creating and refining high-quality documentation and implementation procedures.
  • Adept problem solver with attention to detail.
  • Resilient under pressure and comfortable in a fast-paced environment.
  • Prior experience in a service desk setting is advantageous.

Client Relationship Skills:

  • Recognized by clients as a trusted advisor.
  • Stay updated with technological advancements to maintain expertise.
  • Develop experience and guide colleagues in addressing complex technical inquiries.

Responsibilities:

  • Act as the initial point of contact for customers seeking technical support via phone or email.
  • Conduct remote and on-site troubleshooting using diagnostic techniques and relevant inquiries.
  • Identify optimal solutions based on customer issues and details provided.
  • Guide customers through the problem-solving process.
  • Escalate unresolved issues to second-line support.
  • Provide accurate information regarding IT products and services.
  • Document events and resolutions in logs.
  • Follow up and update customers on their status and information.
  • Relay customer feedback or suggestions to the appropriate internal teams.

Best Regards,

Rasheed Uddin Akbar | Talent Acquisition Specialist
Amaze Systems Inc.

Amaze Systems is an Equal Opportunity Employer (EOE) and adheres to non-discrimination laws.



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