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IT Support Specialist

2 months ago

Princeton, New Jersey, United States Amaze Systems Inc. Full time
Job Overview

Greetings,

This is RASHEED AKBAR from Amaze Systems Inc.. We are currently seeking a qualified candidate for the following role. Please review the details below.

Position Title: Service Desk Analyst / Help Desk Support Analyst / IT Support Specialist (L2 Support - VIP / Executive Support)

Number of Openings: 1
Work Arrangement: Fully Onsite

Employment Type: Full-Time Permanent

Client: Tech Mahindra

Salary: Competitive compensation package with benefits

Essential Qualifications: Minimum of 5-8 years in IT Support or Service Desk roles, with experience in L2 Support, Windows / Mac OS environments, mobile devices, remote desktop applications, and help desk software. Proficiency in Dutch and English is required; French is a plus.

Role Responsibilities:

  • Act as the primary point of contact for clients seeking technical assistance via phone or email.
  • Conduct remote and on-site troubleshooting using diagnostic techniques and relevant inquiries.
  • Identify optimal solutions based on the issues presented by clients.
  • Guide clients through the problem-solving process.
  • Escalate unresolved issues to the second line of support.
  • Provide accurate information regarding IT products and services.
  • Document events and resolutions in logs.
  • Follow up with clients to update them on their status and any relevant information.
  • Relay client feedback or suggestions to the appropriate internal teams.

Key Skills:

  • Strong communication abilities in Dutch and English; French is advantageous.
  • Hands-on experience with Windows and Mac OS environments.
  • Solid understanding of computer systems, mobile devices, and other technology products.
  • Adept at diagnosing and troubleshooting basic technical issues.
  • Organized, methodical, and client-focused.
  • Ability to work collaboratively within a team and independently.
  • Capable of producing high-quality documentation and implementation procedures.
  • Detail-oriented problem solver, able to thrive in a fast-paced environment.
  • Prior experience in a service desk role is beneficial.

Client Engagement Skills:

  • Recognized by clients as a trusted advisor.
  • Stay informed about technological advancements to maintain expertise.
  • Guide colleagues through complex technical inquiries.

Best Regards,

Rasheed Akbar | Lead Talent Acquisition Executive
Amaze Systems Inc.