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MDM Support Specialist

2 months ago

Princeton Junction, New Jersey, United States Horizon Dynamics Full time

We are seeking a skilled professional to join our IT Operations team at Horizon Dynamics as an MDM Support Specialist. As a key member of our team, you will play a crucial role in ensuring the smooth operation of our mobile device management system.

Key Responsibilities
  • Profile Management: Design, implement, and maintain profiles and settings in our MDM system to ensure seamless device management.
  • Content Creation: Develop and deploy content in Apple School Manager to support our educational initiatives.
  • App Distribution: Purchase and distribute apps and other content through Apple School Manager and Jamf School/Relution to enhance our users' experience.
  • Support and Troubleshooting: Provide expert support for Jamf School/Relution inquiries, including licensing, profile customization, app transfer, and class composition deployment.
  • Ticket Management: Process customer requests in a timely and efficient manner, utilizing a ticket-based system to ensure prompt resolution of issues.
Requirements
  • Education: A degree in a relevant field, such as IT or computer science.
  • Experience: Previous experience in an IT service desk or user helpdesk environment is desirable, but not required.
  • Technical Skills: Proficiency in managing Apple, Microsoft, and Android devices, as well as experience with MDM systems and related technologies.
  • Soft Skills: Excellent communication and customer service skills, with a strong focus on process and service orientation.
  • Personal Qualities: A results-driven and solution-oriented approach, with a high level of motivation and a willingness to learn and grow.
Benefits
  • Flexible Work Arrangements: Enjoy a 20% home office share, allowing for a healthy work-life balance.