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Technical Support Specialist

2 months ago

Princeton, New Jersey, United States Amaze Systems Inc. Full time
Job Overview

Greetings,

This is RASHEED AKBAR from Amaze Systems Inc.. We are currently seeking a qualified candidate for the following role. If you or someone you know is interested, please reach out. Thank you.

Position Title: Service Desk Analyst / IT Support Specialist

Number of Openings: 1
Work Arrangement: Fully Onsite

Employment Type: Full-Time Permanent

Client: Tech Mahindra

Salary: Competitive compensation package with benefits

Essential Qualifications: A minimum of 5-8 years of experience in IT support or service desk roles, including L2 support, proficiency in Windows and Mac OS environments, knowledge of computer systems, mobile devices, remote desktop applications, and help desk software. Experience with VIP/Executive support is essential. Fluency in Dutch and English is required, with French as an additional asset.

Role Responsibilities:

  • Act as the primary point of contact for clients seeking technical assistance via phone or email.
  • Conduct remote and on-site troubleshooting using diagnostic techniques and relevant inquiries.
  • Identify the most effective solution based on the client's issue and details provided.
  • Guide clients through the problem-solving process.
  • Escalate unresolved issues to the second line of support.
  • Provide accurate information regarding IT products and services.
  • Document events and resolutions in logs.
  • Follow up and update clients on their status and information.
  • Relay client feedback or suggestions to the appropriate internal teams.

Client Relationship Skills:

  • Recognized by clients as a trusted advisor.
  • Stay informed about technological advancements to maintain expertise.
  • Develop expertise in your field and assist colleagues with complex technical inquiries.

Best Regards,

Rasheed Uddin Akbar | Talent Acquisition Specialist
Amaze Systems Inc.

Amaze Systems is an Equal Opportunity Employer (EOE) and adheres to non-discrimination laws based on age, gender, religion, disability, marital status, race, national origin, and citizenship status.