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Chemical Technical Support Specialist

2 months ago

Princeton Junction, New Jersey, United States AI Technology, Inc. Full time
Job Overview

At AI Technology, Inc., we are seeking a highly skilled Chemical Technical Support Specialist to join our team. This role is critical in providing exceptional technical assistance and support to our customers regarding our chemical products.

Key Responsibilities:

  • Provide in-depth technical guidance to customers on the proper use, application, and troubleshooting of our chemical products.
  • Resolve complex customer issues through thorough analysis, effective communication, and comprehensive follow-through.
  • Stay up-to-date with industry trends, product developments, and regulatory requirements to ensure expert knowledge.
  • Develop and maintain technical documentation, such as manuals, FAQs, and training modules, to educate customers and internal stakeholders.
  • Collaborate with cross-functional teams, including R&D and Quality Assurance, to gather customer feedback and suggest product improvements.
  • Accurately document all customer interactions and technical inquiries in our CRM system.
  • Participate in regular training sessions to stay current on new products, technologies, and industry advancements.

Requirements:

  • Bachelor's degree in Chemistry, Chemical Engineering, Materials Science, Physics, or a related technical field.
  • Minimum of 2 years of experience in technical support, preferably within the chemical or materials science industries.
  • Profound understanding of chemical properties and industry applications.
  • Excellent problem-solving skills and the ability to communicate complex technical information clearly.
  • Proficiency in Microsoft Office and experience with CRM systems.
  • Demonstrated ability to work collaboratively in a team environment.