IT Operations Support Specialist

2 weeks ago

Princeton, New Jersey, United States Parrish Consulting Services, Inc Full time
Job Overview

Parrish Consulting Services, Inc. is in search of a qualified candidate for the role of IT Operations Support Specialist. This position demands exceptional interpersonal communication skills, with a focus on understanding customer concerns and effectively resolving challenging situations. Strong organizational abilities and proven project management experience are essential for success in this role.

A foundational knowledge of information technology and its operational processes is advantageous.

The ideal candidate will act as a Customer Advocate to ensure:

  • Customer support inquiries are addressed efficiently and promptly.
  • Face-to-Face meetings with contract clients are conducted at least semiannually.
  • Scheduled virtual meetings are held as necessary with both contract and high-profile non-contract clients using platforms like Teams or other virtual meeting tools.

Moreover, the successful candidate will leverage project management skills to oversee preventative maintenance (PM) for all contract clients, including:

  • Coordinating PM and assisting in managing both non-technical and light-technical needs before, during, and after the completion of preventative maintenance tasks.
  • Managing resource requirements for necessary materials and equipment to execute preventative maintenance effectively. Ensuring all tasks are thoroughly identified, assigned, and completed.
  • Gathering and obtaining necessary support documentation from clients (e.g., ISP contracts, subscribed telephone services, alarm systems, etc.).

The Operations Support Specialist will be responsible for maintaining and tracking the inventory of equipment and materials on hand. Additional administrative and support duties will also be part of the role as needed.

Essential Qualifications:

  • A minimum of 1 year of prior administrative experience, along with demonstrated proficiency in Microsoft Office applications.
  • Ability to remain seated for extended periods while performing computer-based tasks.
  • Capability to maintain focus in an office setting and manage multiple responsibilities as priorities change.
  • Typing speed of 50+ words per minute and strong written and verbal communication skills, showcasing a professional writing style for correspondence.

We are a small organization that values teamwork and collaboration. Our work environment is relaxed and business casual. We offer benefits such as Health Insurance, 401K, Paid Time Off, and more.

If you are looking for a fulfilling opportunity, we encourage you to consider this position with us.

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