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Technical Support Specialist

2 months ago

Princeton, New Jersey, United States Amaze Systems Inc. Full time
Job Overview

Greetings Professionals,

This is RASHEED AKBAR from Amaze Systems Inc. presenting an exciting opportunity. We are seeking a dedicated individual for the following role:

Position: Service Desk Analyst / Help Desk Support Analyst / IT Support Specialist (Fluency in Dutch or French is essential)

Number of Positions: 1
Work Arrangement: Fully Onsite

Employment Type: Full-Time Permanent

Client: Tech Mahindra

Compensation: Competitive Salary with benefits

Essential Qualifications: Minimum of 5-8 years in IT Support or Service Desk roles, L2 Support, experience with Windows / Mac OS environments, computer systems, mobile devices, remote desktop applications, help desk software, and VIP / Executive Support. Proficiency in Dutch and English is required; French is a plus.

Job Responsibilities:

  • Act as the primary contact for customers seeking technical assistance via phone or email.
  • Conduct remote or on-site troubleshooting using diagnostic techniques and relevant inquiries.
  • Identify optimal solutions based on customer issues and details provided.
  • Guide customers through the problem-solving process.
  • Escalate unresolved issues to the second line support.
  • Provide accurate information regarding IT products and services.
  • Document events and problems along with their resolutions in logs.
  • Follow up and update customer status and information.
  • Relay any customer feedback or suggestions to the appropriate internal team.

Required Skills & Experience:

  • Excellent communication skills in Dutch and English; French is an asset.
  • Hands-on experience with Windows and Mac OS environments.
  • Strong understanding of computer systems, mobile devices, and other technology products.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Familiarity with remote desktop applications and help desk software.
  • Methodical, organized, and client-focused approach.
  • Ability to work collaboratively in a team and independently.
  • Strong problem-solving skills with attention to detail.
  • Ability to thrive in a fast-paced environment.
  • Prior experience in a service desk role is advantageous.

Client Relationship Skills:

  • Recognized by clients as a trusted advisor.
  • Stay updated with technological advancements and ensure knowledge remains current.
  • Develop expertise in your field and assist colleagues with complex technical inquiries.

Best Regards,

Rasheed Uddin Akbar | Talent Acquisition Specialist
Amaze Systems Inc.

Amaze Systems is an Equal Opportunity Employer (EOE) and adheres to non-discrimination laws.