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Technical Support Specialist

2 months ago

Princeton, New Jersey, United States Amaze Systems Inc. Full time
Job Overview

Amaze Systems Inc. is seeking a dedicated Service Desk Analyst to provide exceptional technical support to our clients. The ideal candidate will possess strong communication skills in Dutch, English, and French and have a solid background in IT support.

Position Details

Location: Princeton, New Jersey (Fully Onsite 5 days/week)
Job Type: Direct Hire / Full-Time Permanent

Compensation

We offer a competitive salary along with a comprehensive benefits package.

Essential Qualifications
  • Minimum of 5-8 years of experience in IT Support or Service Desk roles.
  • Proficient in Windows and Mac OS environments.
  • Strong understanding of computer systems, mobile devices, and various technology products.
  • Ability to diagnose and resolve basic technical issues effectively.
  • Familiarity with remote desktop applications and help desk software.
  • Organized, methodical, and client-focused approach.
  • Capable of working both independently and as part of a team.
  • Excellent communication skills and a client-oriented mindset.
  • Experience in creating and improving high-quality documentation and processes.
  • Strong problem-solving skills with attention to detail.
  • Ability to thrive in a fast-paced environment.
  • Prior experience in a service desk capacity is advantageous.
Client Relationship Skills
  • Recognized by clients as a trusted advisor.
  • Stay updated with technological advancements and maintain a competitive edge in knowledge.
  • Guide colleagues in addressing complex technical inquiries.
Key Responsibilities
  • Act as the primary point of contact for customers seeking technical assistance via phone or email.
  • Conduct remote troubleshooting using diagnostic techniques and relevant questions.
  • Identify the best solutions based on customer issues and details provided.
  • Guide customers through the problem-solving process.
  • Escalate unresolved issues to the second line support.
  • Provide accurate information regarding IT products and services.
  • Document events and resolutions in logs.
  • Follow up with customers to update their status and information.
  • Relay customer feedback or suggestions to the appropriate internal teams.

Best Regards,

Rasheed Uddin Akbar | Talent Acquisition Specialist
Amaze Systems Inc.

Amaze Systems is an Equal Opportunity Employer (EOE) and adheres to non-discrimination laws.