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Client Support Specialist

2 months ago

Tempe, Arizona, United States Aerotek Full time

Overview: Aerotek is seeking a dedicated Client Support Specialist to enhance our operational efficiency and customer satisfaction.

Compensation: $21.63 per hour plus bonus potential of up to $333 monthly.
Contract Duration: 6 months with the possibility of extension based on performance and business requirements.

Job Summary: The Client Support Specialist plays a crucial role in delivering exceptional customer service to our stakeholders, including candidates, contract employees, clients, and internal teams. This position is customer-facing and involves continuous engagement with customer interactions, resolving issues, and managing general office operations through various communication channels.

Key Responsibilities:
  • Onboarding Support:
    Assist in the onboarding process for candidates and clients, ensuring compliance with necessary documentation and providing guidance on pre-employment paperwork.
  • Compliance Management:
    Oversee contractor compliance with essential requirements and assist with training and certification processes.
  • Lifecycle Management:
    Act as a point of contact for contractor inquiries, facilitating communication to resolve payroll and invoicing issues efficiently.
  • Operational Support:
    Deliver outstanding front office customer service and collaborate with talent acquisition to manage internal onboarding processes.
  • Administrative Support:
    Maintain high levels of administrative support for all employees, addressing process and technology-related inquiries.
  • Communication Liaison:
    Serve as the primary contact between field office producers and corporate teams, fostering partnerships and driving collaboration.
  • Office Management:
    Manage office supplies, vendor relationships, and purchasing processes to ensure smooth operations.

Competencies:
  • Strong organizational and problem-solving skills.
  • Effective communication abilities and follow-up practices.
  • Team-oriented mindset with a focus on collaboration.
  • Thorough understanding of business policies and human resource practices.
  • Excellent interpersonal skills and decision-making capabilities.
  • Integrity and confidentiality in handling sensitive information.
  • Ability to navigate complex issues and develop practical solutions.

Qualifications:
  • Minimum of 1 year of experience in a customer service role.
  • Associate's degree or equivalent experience in customer service.

Personal Attributes:
  • Team player with a diplomatic approach.
  • Self-motivated and proactive.
  • Critical thinker with a focus on growth and improvement.
  • Flexible and resilient in a dynamic environment.

Benefits:
Eligible for medical, dental, and vision coverage, 401(k) plans, life insurance, disability benefits, health spending accounts, transportation benefits, employee assistance programs, tuition assistance, and paid time off.

Aerotek is committed to fostering a diverse and inclusive workplace and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.