Client Support Specialist
2 weeks ago
Position Overview:
Aerotek is seeking a dedicated Client Support Specialist.
Compensation: $21.63 per hour with bonus potential.
Contract Duration: 6 months with the possibility of extension based on performance.
Role Summary:
The Client Support Specialist plays a crucial role in delivering exceptional service to our clients, candidates, and internal teams. This position involves direct interaction with customers, focusing on problem-solving and maintaining efficient office operations through various communication channels.
Key Responsibilities:
Onboarding Support:
- Facilitate the onboarding process for candidates, ensuring completion of necessary documentation.
- Assist clients in their onboarding journey, enhancing utilization of resources.
- Ensure compliance with E-Verify requirements for contractors.
- Support training and certification processes for contractors.
Lifecycle Management:
- Act as a point of contact for contractor inquiries, addressing payroll and invoicing issues.
- Collaborate with the center to update contractor records as needed.
- Oversee the processing of live paychecks and travel booking requests.
- Direct inquiries regarding unemployment filings and workers' compensation to appropriate teams.
Operational Support:
- Deliver outstanding customer service at the front office, managing phone and in-person interactions.
- Work alongside talent acquisition to streamline internal onboarding processes.
- Assist in managing payroll processes and asset distribution for new hires.
- Maintain administrative support for all employees, resolving process-related issues.
- Serve as a liaison between field office staff and corporate teams, fostering collaboration.
- Educate field office staff on critical processes and ensure compliance.
- Manage office supplies, mailing, and documentation efficiently.
Competencies:
- Strong organizational and problem-solving skills.
- Effective communication and follow-up abilities.
- Team-oriented mindset with a focus on constructive feedback.
- Thorough understanding of business policies and human resource practices.
- Excellent interpersonal skills and decision-making capabilities.
- Ability to build strong relationships with internal customers.
- Integrity and confidentiality in handling sensitive information.
- Proactive approach to complex issues with innovative solutions.
Qualifications:
- Minimum of 1 year experience in a customer service role.
- Associate's degree or equivalent experience in customer service.
Personal Attributes:
- Collaborative team player.
- Tactful and diplomatic in interactions.
- Self-motivated and initiative-driven.
- Critical thinker with a focus on growth.
- Adaptable and resilient under pressure.
- Self-aware and open to feedback.
Benefits:
This role offers a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) options, life insurance, disability coverage, and tuition assistance.
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