Client Support Specialist

2 weeks ago


Tempe, Arizona, United States Aerotek Full time

Position Overview:

Aerotek is seeking a dedicated Client Support Specialist.

Compensation: $21.63 per hour with bonus potential.

Contract Duration: 6 months with the possibility of extension based on performance.

Role Summary:

The Client Support Specialist plays a crucial role in delivering exceptional service to our clients, candidates, and internal teams. This position involves direct interaction with customers, focusing on problem-solving and maintaining efficient office operations through various communication channels.

Key Responsibilities:

Onboarding Support:

  • Facilitate the onboarding process for candidates, ensuring completion of necessary documentation.
  • Assist clients in their onboarding journey, enhancing utilization of resources.
  • Ensure compliance with E-Verify requirements for contractors.
  • Support training and certification processes for contractors.

Lifecycle Management:

  • Act as a point of contact for contractor inquiries, addressing payroll and invoicing issues.
  • Collaborate with the center to update contractor records as needed.
  • Oversee the processing of live paychecks and travel booking requests.
  • Direct inquiries regarding unemployment filings and workers' compensation to appropriate teams.

Operational Support:

  • Deliver outstanding customer service at the front office, managing phone and in-person interactions.
  • Work alongside talent acquisition to streamline internal onboarding processes.
  • Assist in managing payroll processes and asset distribution for new hires.
  • Maintain administrative support for all employees, resolving process-related issues.
  • Serve as a liaison between field office staff and corporate teams, fostering collaboration.
  • Educate field office staff on critical processes and ensure compliance.
  • Manage office supplies, mailing, and documentation efficiently.

Competencies:

  • Strong organizational and problem-solving skills.
  • Effective communication and follow-up abilities.
  • Team-oriented mindset with a focus on constructive feedback.
  • Thorough understanding of business policies and human resource practices.
  • Excellent interpersonal skills and decision-making capabilities.
  • Ability to build strong relationships with internal customers.
  • Integrity and confidentiality in handling sensitive information.
  • Proactive approach to complex issues with innovative solutions.

Qualifications:

  • Minimum of 1 year experience in a customer service role.
  • Associate's degree or equivalent experience in customer service.

Personal Attributes:

  • Collaborative team player.
  • Tactful and diplomatic in interactions.
  • Self-motivated and initiative-driven.
  • Critical thinker with a focus on growth.
  • Adaptable and resilient under pressure.
  • Self-aware and open to feedback.

Benefits:

This role offers a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) options, life insurance, disability coverage, and tuition assistance.



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