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Client Support Specialist
2 months ago
Join our team at CNCT Business Management, where we are dedicated to making a positive impact in our community. We are seeking a Client Support Specialist who will play a crucial role in assisting our nonprofit partners, both new and established, in their mission to enhance charitable outreach.
In this position, you will actively support innovative fundraising strategies aimed at increasing community contributions for our partner organizations. The Client Support Specialist will be instrumental in executing direct marketing initiatives and engaging with individuals to promote our clients' missions and causes.
Key Responsibilities:
- Donor Engagement: Build and nurture relationships with potential donors during fundraising activities to drive contributions for our clients.
- Continuous Learning: Gain comprehensive knowledge of marketing techniques and participate in ongoing professional development through training sessions.
- Collaborative Innovation: Take part in daily meetings focused on understanding client needs and brainstorming effective strategies to enhance campaign results.
- Client Relationship Maintenance: Stay updated on our charity partners' missions and follow up with potential donors to strengthen relationships.
- Resolution of Concerns: Address and resolve client inquiries promptly, ensuring satisfaction and trust in our services.
- Cross-Functional Collaboration: Work alongside various teams to address inquiries and requests from our nonprofit clients, ensuring smooth operations.
Qualifications:
- While experience in customer service, sales, or marketing is advantageous, it is not a strict requirement.
- 1-3 years of experience in a customer-facing role is preferred to effectively manage relationships.
- A strong desire to contribute to the community by supporting charitable initiatives is essential.
- Willingness to participate in in-person meetings and training sessions.
- Excellent communication skills to engage with both small and large groups.
- Ability to thrive in both independent and collaborative work environments.
- A solution-oriented mindset and a readiness to assist team members.
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