Technical Field Support Engineer

2 weeks ago

San Jose, California, United States Bio-Techne Full time

About Bio-Techne:

At Bio-Techne, we are dedicated to empowering groundbreaking research in Life Sciences and Clinical Diagnostics. Our diverse range of brands provides essential tools that aid researchers in their quest to treat and prevent diseases globally.

Position Overview:

We are seeking a skilled field service engineer to provide support for innovative protein analysis instruments. The ideal candidate will play a vital role in a field team focused on maintaining equipment and delivering exceptional customer service across North America. This position primarily covers the Western US and Western Canada, with an emphasis on specific states.

Compensation: Salary range is $95,000 - $115,000, commensurate with experience.

Key Responsibilities:

  • Customer and Instrument Support: Provide both onsite and remote assistance to troubleshoot and repair complex electro-mechanical scientific instruments in laboratory settings. Maintain ongoing communication with clients to ensure timely resolutions and follow-ups. Basic laboratory skills are essential for sample preparation as needed.
  • Administrative Duties: Operate independently with minimal supervision. Schedule and manage customer appointments, complete technical documentation, and submit service reports in a timely manner. Responsible for accurate data entry into CRM systems and managing personal inventory for effective repairs.
  • Collaboration with Sales and Technical Teams: Work closely with the sales team to assist with inquiries and support the field applications and technical support teams to resolve complex customer issues.
  • Physical Requirements: Ability to lift and transport tools and instruments weighing up to 50 lbs.

Qualifications:

  • Education: Bachelor’s degree in an engineering or science discipline, with a minimum of 3 years of field service experience in the life sciences, biotech, or medical sectors; or at least 5 years of relevant experience.
  • Technical Skills: Proficient in diagnosing and repairing mechanical, electrical, fluidic, pneumatic, and electronic equipment.
  • Computer Proficiency: Strong skills in Windows and Microsoft Office, including Outlook and Salesforce.

Knowledge, Skills, and Abilities:

  • Professional demeanor and strong brand representation.
  • Familiarity with GMP documentation and laboratory environments.
  • Excellent communication skills, capable of simplifying complex technical concepts.
  • Strong attention to detail, problem-solving abilities, and time management skills.
  • Resourceful and adaptable, with the ability to work independently.
  • Basic laboratory skills, including experience in BSL2 and BSL3 labs.
  • A valid driver’s license and a good driving record are required.

Working Conditions:

  • Remote work is possible from the designated area.
  • Travel may be required, with up to 50% overnight stays in the primary coverage area.
  • Exposure to GMP and Biosafety Level 2 and 3 laboratories.

Why Choose Bio-Techne:

  • Competitive salaries and comprehensive medical, vision, and dental benefits starting on day one.
  • 401k matching and employee stock purchase plans to support financial futures.
  • Opportunities for career development through mentorship and training programs.
  • A culture of empowerment and innovation, encouraging employees to share their ideas.

Bio-Techne is an E-Verify Employer in the United States.

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