Technical Support Specialist
2 weeks ago
Job Title: Desktop Support Engineer
Company: Quatrro Business Support Services
Objective of the Role:
- The Desktop Support Engineer is tasked with delivering comprehensive desktop assistance at various client locations and through remote channels, catering to diverse technological requirements.
- This position provides a unique chance to engage with advanced technologies and solutions, offering exposure to multiple enterprise settings rather than being confined to a single organization.
Key Responsibilities:
- Manage and support client desktops, laptops, printers, networks, and servers on a routine basis.
- Resolve IT infrastructure challenges for clients both in-person and remotely.
- Work in conjunction with vendors to diagnose technical problems associated with desktop hardware and software.
- Collaborate with Managers, Service Coordinators, and fellow Engineers to maintain high customer service standards and deliver outstanding support.
- Troubleshoot and rectify network and system complications, whether on-site or off-site.
- Exhibit a professional and positive representation of the company while interacting with clients.
- Carry out any additional duties as required.
Qualifications (Knowledge, Skills, and Abilities):
- Over 5 years of experience in supporting Windows-based networks and endpoint devices.
- Expertise in Active Directory, Windows operating systems, peripheral hardware, and software applications.
- Understanding of routers, switches, and firewalls in relation to troubleshooting endpoint devices.
- Experience in deploying Windows software, patches, updates, third-party applications, and desktop encryption.
- Familiarity with MacOS and Apple devices.
- Self-driven with the capability to work autonomously.
- Exceptional verbal and written communication skills.
- Strong customer service orientation and a positive demeanor.
- Willingness to travel to local client sites as necessary.
- Genuine interest in learning new technologies and providing effective support.
Experience:
- A minimum of 5 years in the information technology sector.
- An A.A. degree or equivalent in information systems or a related discipline is preferred.
- Microsoft certification(s) would be beneficial.
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