Client Outreach Coordinator
2 weeks ago
Arhaus Furniture is seeking motivated and reliable individuals to become part of our Delivery Scheduling team. As a Scheduling Specialist, you will engage directly with clients to arrange deliveries for their orders. The ideal candidate will exhibit a high level of professionalism and represent our brand positively to our clients. Your primary goal will be to optimize scheduled deliveries while ensuring a warm and friendly customer experience.
Work Schedule
- Weekdays: 12:30 PM to 9:00 PM / Saturdays: 9:00 AM to 5:30 PM
(One weekday off / Sundays off)
Training: Monday to Friday, 9:00 AM to 5:30 PM, for three weeks.
- Provide post-sales assistance by verifying fully committed orders for accuracy and completeness.
- Conduct outbound calls and handle inbound inquiries from clients regarding their eligible deliveries.
- Manage collection of outstanding balances.
- Collaborate with delivery, inventory, and client services teams to ensure order fulfillment.
- Document all communications with clients and company partners accurately.
- Assist with reporting and special project assignments as needed.
- Perform additional duties as assigned by management to support the role effectively.
- Availability for evenings and weekends is required.
- A high school diploma or equivalent is mandatory.
- Strong interpersonal skills and excellent telephone etiquette are essential.
- Ability to work independently under general supervision, applying a variety of established procedures to resolve issues.
- Experience in retail sales is advantageous.
- Proficiency in Microsoft Word, Excel, and Outlook is required.
- Commitment to the business and willingness to work overtime as necessary.
- Previous experience in customer service or call center environments is a plus.
- Competitive compensation, bonus potential, and employee discounts.
- Comprehensive medical, dental, vision, and life insurance benefits.
- Flexible spending plan.
- 401K retirement plan and 529 college savings plan.
- Paid time off and holidays (for full-time employees).
- Outstanding opportunities for career advancement.
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