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Customer Service Specialist
2 months ago
Role Overview:
As a vital part of our Client Services team, the Client Services Representative - Level 1 embodies the essence of Arhaus by delivering exceptional support to our clientele through real-time communication. We seek individuals who are empathetic, proactive, and dedicated to enhancing customer satisfaction.
Work Schedule:
This position operates on a full-time basis with the following hours:
- Monday to Friday: 1:30 PM - 10:00 PM
- Saturday rotation: 9:00 AM - 5:30 PM every other week
- Training: 9:00 AM - 5:30 PM for a duration of 3 weeks
Compensation:
Potential to earn an additional $250 monthly.
Key Responsibilities:
Client Engagement:
- Respond promptly to client inquiries, providing essential service and product information to exceed expectations.
- Manage a variety of ticket types, including General Inquiries, Email Suppression, Presale, Fulfillment, and Technical/Account Issues.
- Facilitate seamless transitions for clients to the appropriate team members or departments.
- Coordinate the scheduling of deliveries for orders from both Stores and Web Sales.
- Ensure payment is secured for open orders prior to scheduling.
- Maintain a comprehensive understanding of the delivery scheduling tool and route codes.
- Support one primary Territory while being cross-trained in additional Territories.
- Collaborate with the Client Services team to identify and resolve issues effectively.
- Provide insights on trends and potential challenges to the Head of Client Services.
- Perform other related duties as assigned.
Qualifications:
- High School diploma or equivalent is required.
- A minimum of 6 months experience in a customer service-oriented role is preferred.
- Proficient in computer systems with the ability to troubleshoot independently (familiarity with Microsoft Suite is preferred).
- Exceptional communication, problem-solving, and follow-up skills.
- Ability to thrive in a fast-paced environment, demonstrating strong prioritization and urgency.
- Willingness to tackle challenges creatively.
- Proven ability to work both independently and collaboratively within a team.
Arhaus is committed to fostering an inclusive workplace and prohibits discrimination and harassment of any kind. We are dedicated to providing equal employment opportunities based on business needs, job requirements, and individual qualifications, irrespective of race, color, sex, sexual orientation, gender identity, religion, family status, or any other protected status.
