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Customer Service Specialist
2 months ago
*$500 Sign-On BONUS for Fleet Response's Customer Service Role*
Fleet Response is dedicated to delivering innovative and effective solutions to our clients while upholding a high standard of professionalism and collaboration in a workplace that promotes opportunity, integrity, and excellence. Our mission thrives on an environment built on mutual trust and respect, alongside a strong commitment to diversity, equity, and inclusion.
Our dedication to diversity, equity, and inclusion is deeply rooted in our corporate values and is championed at all levels of the organization. Embracing diversity fuels innovation, drives new business, and helps us attract and retain top talent, positively impacting our workplace, marketplace, and community.
Are you looking to be part of a rapidly growing, customer-centric organization that consistently ranks among the Top Workplaces in Northeast Ohio? If you believe that hard work deserves recognition and you value workplace flexibility, career growth opportunities, a positive culture, and a genuine sense of belonging, then you would be an excellent fit for Fleet Response.
Fleet Response specializes in providing services to corporations that self-insure physical damages to their fleets. With a foundation in insurance and a keen eye for detail, Fleet Response takes pride in offering a wide range of tailored services to all our clients.
Position Summary
Fleet Response is seeking qualified candidates for the role of Customer Service Specialist. This position is responsible for collecting the necessary documentation to complete a subrogation demand and communicating with relevant parties.
Key Benefits:
We provide a comprehensive benefits package that includes PTO, 401(k) Employer Contributions, Medical, Dental, Vision, Life, Disability, and various voluntary benefit options, along with eligibility for bonuses.
Job Responsibilities
The Customer Service Specialist will be responsible for:
- Answering calls professionally and directing inquiries to the appropriate department.
- Assisting clients and drivers with obtaining rental vehicles, reporting accidents, and providing roadside assistance.
- Gathering all required information from callers and accurately entering it into the system.
- Locating nearby rental agencies or body shops and providing clients with necessary information.
- Managing vendor inquiries and issues as needed.
- Coordinating with towing and glass repair services.
- Communicating with clients to secure approvals for rental upgrades or additional requests.
- Providing assistance with any questions or issues related to car rentals or claims.
- Backing up all fax/email claims submitted.
- Maintaining professionalism and courtesy in all communications.
- Supporting other departments with projects as required.
Evening Responsibilities:
- Sending loss notices for non-drivable vehicles.
- Handling notifications regarding serious injuries or fatalities as needed.
- Assigning body shops for non-drivable vehicles when necessary.
- Coordinating rental car arrangements if in-house representatives are unavailable.
- Ensuring proper phone line transfers and office closure procedures.
Qualifications:
To excel in this role, candidates must meet the following criteria:
Education and Experience: High school diploma or GED; minimum of six months related experience or training; or an equivalent combination of education and experience. Prior experience in customer service, call centers, or car rental is preferred.
Language Skills: Ability to read and interpret documents such as safety rules and procedure manuals. Capable of writing routine reports and communicating effectively with customers and colleagues.
Mathematical Skills: Proficient in basic arithmetic and able to compute rates, ratios, and percentages.
Technical Skills: Competent in using computers for email and internet access, with basic Windows skills.
Reasoning Ability: Ability to apply common sense to carry out instructions and address problems involving concrete variables.
Work Schedule:
During the training period, schedules may vary based on trainer availability. Following training, shifts will be assigned. The position requires full in-office presence initially, with potential for hybrid schedules after the training period. Occasional mandatory overtime may be required.
About Fleet Response:
Fleet Response offers claims management, accident management, driver safety training, and subrogation services with a focus on customer satisfaction and technology. Our foundation in insurance has shaped our approach to fleet and accident management, helping clients manage risk effectively.
