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Front Desk Ambassador

2 months ago

Grand Prairie, Texas, United States Concord Hospitality Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Clerk or Guest Services Clerk to join our team at Concord Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional hospitality experiences to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Services: Assist guests efficiently, courteously, and professionally at all times, maintaining a high level of service and hospitality.
  • Issue Resolution: Promptly and effectively deal with guest concerns or issues, ensuring all are met to satisfaction in a timely manner.
  • Front Desk Operations: Post guest charges, collect payments, and follow all cash handling procedures as required by Concord.
  • Communication: Be a great communicator to various departments and management on guest comments and concerns, responding quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
  • Knowledge and Training: Be knowledgeable of the hotel brand and various programs (travel programs, special offers), and participate in ongoing training and development opportunities to enhance your skills and knowledge.
Why Work with Us?

At Concord Hospitality, we value our associates and strive to create a positive and supportive work environment. We offer a comprehensive benefit package, competitive wages, and opportunities for career advancement and professional growth. Our company culture is built on five core values: Quality, Integrity, Community, Profitability, and Fun. We are proud to be an EEO employer and maintain a drug-free workplace.