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Front Desk Host

4 weeks ago

Grand Rapids, Michigan, United States Dave & Buster Full time
Job Summary:

We are seeking a highly motivated and enthusiastic Front Desk/Host to join our team at Dave & Buster's. As a Front Desk/Host, you will be the first point of contact for our Guests, providing a warm and welcoming experience that sets the tone for their visit. You will be responsible for managing the front desk, coordinating game rentals, and ensuring that our Guests have an exceptional experience. If you are a team player with excellent communication skills and a passion for delivering exceptional customer service, we want to hear from you

Key Responsibilities:
  • Deliver an unparalleled Guest experience through exceptional customer service and a positive attitude.
  • Act as an ambassador for the building, greeting Guests with a smile and enthusiasm while coordinating game rentals and merchandise sales.
  • Manage the front desk, ensuring that all necessary supplies are stocked and that the area is clean and organized.
  • Provide clear and concise information to Guests regarding our menu, game rentals, and other services.
  • Work collaboratively with other Team Members to ensure seamless service and a positive Guest experience.
  • Stay up-to-date on menu items, game rentals, and other services to provide accurate information to Guests.
  • Participate in ongoing training and development to improve skills and knowledge.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with a high level of energy and enthusiasm.
  • Ability to multitask and prioritize tasks effectively.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to work a variety of shifts, including days, nights, and weekends.
  • High school diploma or equivalent required.
What We Offer:
  • A competitive hourly rate of $12.00-$13.75 per hour.
  • A fun and dynamic work environment with opportunities for growth and development.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) plan with company match.
  • Free games and meals on shift.
Equal Opportunity Employer:
Dave & Buster's is an equal opportunity employer and participates in E-Verify in states where required.