Hotel Front Desk Representative

1 week ago


Grand Prairie, Texas, United States Pathfinder Hospitality Full time
Job Summary

We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Pathfinder Hospitality. As a Hotel Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all who visit our hotel.

Key Responsibilities
  • Warmly greet guests at check-in and check-out, creating a positive and memorable experience.
  • Process guest payments and reservations, and go the extra mile to deliver exceptional service, anticipating guest needs and exceeding expectations.
  • Respond to guest inquiries and resolve concerns promptly, ensuring their satisfaction through proactive problem-solving.
  • Maintain accurate guest registration records and room assignments, guaranteeing smooth hotel operations.
  • Promote and upsell hotel rooms and amenities confidently, exceeding revenue targets through persuasive communication.
Requirements
  • Customer service experience is essential. Hotel front desk experience is a plus, but not required.
  • Excellent communication and interpersonal skills with a positive and friendly attitude.
  • Strong problem-solving skills and ability to multitask.
  • Proficiency in computer skills.
  • Knowledge of the local area is helpful.
  • Ability to work weekends and holidays.
What We Offer
  • 8 paid holidays, flexible PTO and Vacation
  • Birthday Pay
  • Additional paid time off for Community Involvement
  • Health Insurance
  • IRA Match Program
  • Mental Health & Wellness Program including a Life Coach
  • Employee Development Program
  • Discounted hotel stays for brands within our portfolio


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