Front Desk Representative

6 hours ago


Grand Rapids, Michigan, United States Dave & Buster Full time
Job Title: Front Desk/Host

About the Role:

We are seeking a highly skilled and enthusiastic Front Desk/Host to join our team at Dave & Buster's. As a Front Desk/Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.

Key Responsibilities:

  • Deliver exceptional guest service, ensuring a positive and memorable experience for all visitors.
  • Act as an ambassador for the building, greeting guests with a smile and enthusiasm, and coordinating game rentals, merchandise sales, and telephones.
  • Manage the front desk and host station, maintaining a clean and organized environment, and ensuring all menus are stocked and properly cleaned and maintained.
  • Process transactions accurately and efficiently, handling cash, credit card payments, and gift card sales.
  • Assist other team members as needed, and contribute to a positive and collaborative working environment.
  • Stay up-to-date with company policies and procedures, and maintain a high level of knowledge about our products and services.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and team members.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Basic math skills and accuracy with handling cash and credit card transactions.
  • Ability to lift and carry up to 30 pounds, and stand for long periods of time.
  • Availability to work a variety of shifts, including days, nights, and weekends.

What We Offer:

  • A competitive hourly rate of $12-$13.75 per hour.
  • A fun and dynamic work environment, with opportunities for career growth and development.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan, with company match.
  • Free games and merchandise, as well as discounts on food and beverages.

How to Apply:

If you are a motivated and enthusiastic individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online portal.



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