Operations Director
4 weeks ago
Fitness Connection is seeking a highly motivated and experienced Operations Manager to oversee the day-to-day operations of our health club. As a key member of our management team, you will be responsible for ensuring the smooth operation of our facilities, providing exceptional customer service, and leading a team of Connection Specialists and Kids Club staff.
Key Responsibilities:- Management & Leadership:
- Supervise and motivate a team of Connection Specialists and Kids Club staff to provide superior customer service and uphold company standards.
- Prepare and submit staff schedules within budget to the Club Manager for approval.
- Ensure timely opening and closing of the club and Kids Club.
- Oversee staff uniform compliance and proper appearance.
- Operations Support:
- Ensure that all front desk operations adhere to company policies and procedures.
- Manage front desk systems, including member check-in and guest registration.
- Train staff in customer service excellence and handle customer service issues and member complaints with professionalism.
- Oversee daily banking, drawer counts, and shift reports for accuracy.
- Monitor and control inventory of office, janitorial, and retail supplies.
- Retail Management:
- Manage retail and concession sales, ensuring products are fully stocked and rotated.
- Set daily and weekly sales goals for Connection Specialists.
- Train staff on product knowledge and sales techniques.
- Conduct inventory controls and maintain a minimum 25% profit margin on retail sales.
- HR/Payroll and Administrative Duties:
- Hire, train, and supervise all Connection Specialists and Kids Club staff, emphasizing customer service excellence and compliance with health and safety standards.
- Ensure payroll is submitted on time and within budget, closely monitoring departmental expenditures.
- Manage employee performance, address personnel issues promptly, and foster a collaborative work environment.
- Attend management meetings and actively participate in training and development programs, advocating for continuous learning.
Requirements:
- Positive attitude and ability to motivate staff.
- Strong leadership, motivational, and communication skills.
- Understanding of cash handling procedures and basic financial management.
- Proficiency in front desk software systems like Paycom and SharePoint, and a comfort with adapting to new technologies.
- Physical ability to work long hours and handle up to 45 pounds.
- Minimum one year experience at front desk or related industry experience preferred.
- High school diploma or GED required; management experience in hospitality/retail is a plus.
- CPR and AED certification required.
About Fitness Connection:
Fitness Connection is a full-service, all-inclusive health club that is rapidly expanding across North Carolina, Nevada, and Texas. We are dedicated to providing an exceptional fitness experience to all members, including underserved communities, for a healthier lifestyle. Our facilities boast modern amenities like Group Classes, Cycling Studios, basketball courts, and comprehensive locker rooms, ensuring that every member finds something to love at Fitness Connection.
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