Front Desk Associate
2 days ago
Fitness Connection is seeking a highly motivated and customer-focused Front Desk Associate to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional service to our members and guests, ensuring a positive and welcoming experience at our fitness centers.
Key Responsibilities- Provide EPIC greetings and farewells to all members and guests
- Check members into the gym using proper procedures
- Register guests into the gym using proper registration procedures
- Answer telephone calls promptly and professionally
- Assist with routing telephone inquiries and directing guests to the appropriate Fitness Consultant
- Serve as a primary point of contact and communication hub for members, guests, and teammates
We offer a wide range of products and services to enhance our members' fitness experience. As a Front Desk Associate, you will be responsible for promoting and selling our products, meeting and exceeding daily and monthly sales goals, and maintaining a clean and organized ProShop area.
- Promote and sell drinks, bars, supplements, and merchandise
- Meet and exceed daily and monthly sales goals
- Stock and organize retail offerings as needed
- Assist with operational duties as requested by management
- Learn about consumable and retail products sold in your location
- Ensure ProShop area is maintained and monitored throughout the shift
- Accurately use POS and money handling procedures
As a Front Desk Associate, you will be responsible for ensuring that every member experiences the best that Fitness Connection has to offer. This includes completing member and guest check-ins, monitoring check-ins to identify delinquent accounts, and providing exceptional customer service.
- Complete member and guest check-ins and basic member account inquiries
- Monitor check-ins to identify delinquent accounts and collect balances
- Notify management of member assistance escalations as needed
- Keep front desk and entryway neat, clean, and organized
- Complete opening and closing duties as needed
- Complete regular club cleaning routines as needed
- Report any incidents in a timely manner
- Maintain a positive relationship with the entire club team
- Support other teammates in achieving their goals
- Adhere to all company policies and procedures
- High school diploma or equivalent preferred
- Previous experience in hospitality or customer service preferred
- Ability to understand and follow verbal and written instructions and effectively communicate
- Ability to interpret business communications, including personal training contracts and pricing packages
- Excellent verbal and written English language communication skills
- Physical demands include, but are not limited to, bending, squatting, jumping, running, reaching, walking, hopping, spinning, and kicking, and the ability to lift 50 pounds
- Ability to move freely in and around obstacles common in gyms
- Ability to move quickly from one work area to another at a moment's notice
Our Front Desk team will be enrolled in our EPIC Training Program, which will provide comprehensive training on our membership system, supplement product knowledge, and other club systems. As a Front Desk Associate, you will be expected to apply the skills and knowledge gained from this program to provide exceptional service to our members and guests.
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