Front Desk Associate

2 days ago

Grand Prairie, Texas, United States Fitness Connection Full time
Job Summary

Fitness Connection is seeking a highly motivated and customer-focused Front Desk Associate to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional service to our members and guests, ensuring a positive and welcoming experience at our fitness centers.

Key Responsibilities
  • Provide EPIC greetings and farewells to all members and guests
  • Check members into the gym using proper procedures
  • Register guests into the gym using proper registration procedures
  • Answer telephone calls promptly and professionally
  • Assist with routing telephone inquiries and directing guests to the appropriate Fitness Consultant
  • Serve as a primary point of contact and communication hub for members, guests, and teammates
ProShop Pro

We offer a wide range of products and services to enhance our members' fitness experience. As a Front Desk Associate, you will be responsible for promoting and selling our products, meeting and exceeding daily and monthly sales goals, and maintaining a clean and organized ProShop area.

  • Promote and sell drinks, bars, supplements, and merchandise
  • Meet and exceed daily and monthly sales goals
  • Stock and organize retail offerings as needed
  • Assist with operational duties as requested by management
  • Learn about consumable and retail products sold in your location
  • Ensure ProShop area is maintained and monitored throughout the shift
  • Accurately use POS and money handling procedures
Member and Club Services

As a Front Desk Associate, you will be responsible for ensuring that every member experiences the best that Fitness Connection has to offer. This includes completing member and guest check-ins, monitoring check-ins to identify delinquent accounts, and providing exceptional customer service.

  • Complete member and guest check-ins and basic member account inquiries
  • Monitor check-ins to identify delinquent accounts and collect balances
  • Notify management of member assistance escalations as needed
  • Keep front desk and entryway neat, clean, and organized
  • Complete opening and closing duties as needed
  • Complete regular club cleaning routines as needed
  • Report any incidents in a timely manner
  • Maintain a positive relationship with the entire club team
  • Support other teammates in achieving their goals
  • Adhere to all company policies and procedures
Requirements
  • High school diploma or equivalent preferred
  • Previous experience in hospitality or customer service preferred
  • Ability to understand and follow verbal and written instructions and effectively communicate
  • Ability to interpret business communications, including personal training contracts and pricing packages
  • Excellent verbal and written English language communication skills
  • Physical demands include, but are not limited to, bending, squatting, jumping, running, reaching, walking, hopping, spinning, and kicking, and the ability to lift 50 pounds
  • Ability to move freely in and around obstacles common in gyms
  • Ability to move quickly from one work area to another at a moment's notice

Our Front Desk team will be enrolled in our EPIC Training Program, which will provide comprehensive training on our membership system, supplement product knowledge, and other club systems. As a Front Desk Associate, you will be expected to apply the skills and knowledge gained from this program to provide exceptional service to our members and guests.

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