Front Desk Customer Service Representative

8 hours ago


Grand Rapids, Michigan, United States Goldfish Swim School Full time
Job Title: Front Desk Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Customer Service Representative at Goldfish Swim School - Grand Rapids. As a key member of our team, you will be responsible for providing exceptional customer service, processing sales and registration transactions, and maintaining a positive image for our company.

Key Responsibilities:
  • Address customer inquiries via phone, digital, and in-person, and follow up in a timely manner
  • Check in students on the attendance tracking system and prepare lesson schedules for team members
  • Resolve account matters and contact guests for clarification purposes
  • Maintain cleanliness of front desk, Snack Shack, changing rooms, restrooms, and observation space
  • Update informational displays with accurate and timely promotions and literature
  • Monitor Snack area and provide guidance to Snack Shack staff
  • Advance through cross-training in multiple roles and substitute when necessary
  • Act as a GSS ambassador to provide a Golden Experience to our students, families, and team members
  • Enforce safety rules and regulations to prevent accidents; administer first aid when necessary
Requirements:
  • Ability to work with children
  • Problem-solving and creative thinking skills to identify and resolve challenges
  • Excellent communication and organizational skills
  • Must pass background examinations prior to training
Why Work at Goldfish Swim School?

At Goldfish Swim School, we are passionate about teaching kids to swim and making a difference in our community. Our core values are at the heart of everything we do, and we are committed to providing a safe, fun, and supportive environment for our students and team members. If you are a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity.



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