Credit Card Operations Specialist

1 week ago


Clinton, New York, United States Access Federal Credit Union Full time
Job Summary

Access Federal Credit Union is seeking a highly skilled Card Services Processor to join our team. As a Card Services Processor, you will be responsible for performing various credit and debit card duties in a timely and accurate manner.

Key Responsibilities
  • Primary Responsibilities:
    • Research and resolve member inquiries regarding credit and debit card transactions, serving as a liaison between Credit Union employees, members, and Visa.
    • Perform routine tasks related to debit and credit card maintenance, including blocking, unblocking, issuing, expediting, and notating cards.
    • File, log, and monitor debit card, credit card, and ATM disputes, posting and reversing provisional credits, representment, and pre-arbitrations as needed.
    • Post credit card payments daily and perform balance transfers and adjustments as required.
    • Create and upgrade credit card accounts upon reviewing necessary documentation.
    • Activate digital wallets, including Apple Pay, Samsung Pay, and Google Pay.
    • Review daily reports, card orders, and inventory logs, resolving exceptions in a timely manner.
    • Monitor fraud alert emails and card activity to detect fraud trends.
    • Acquire and maintain working knowledge of Federal and State laws and regulations, as well as Credit Union Bylaws and Policies, to ensure compliance.
    • Perform all duties in accordance with established Credit Union Quality Standards.
    • Stay current with all services and products provided by the Credit Union, cross-selling these services and products whenever possible.
    • Complete all training designed to enhance capabilities, including in-house training and outside seminars, workshops, etc.
  • Secondary Responsibilities:
    • Cross-train and serve as backup for Electronic Services Processor.
    • Perform other duties as assigned.
Requirements
  • Ability to effectively communicate with members.
  • Typing skills required, with experience in PC Data Entry and retrieval.
  • Basic knowledge of Bank/Credit Union regulations.
  • Ability to handle transactions in a confidential manner.
  • Detail-oriented and able to work within deadlines.


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