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Senior Member Engagement Specialist

2 months ago

Clinton, Massachusetts, United States Leominster Credit Union Full time
Job Overview

The Senior Member Engagement Specialist is responsible for overseeing the operational excellence of the branch. This role exemplifies leadership by guiding the team towards achieving high standards in member service, operational procedures, and financial solutions tailored to meet the diverse needs of our members.

Key Responsibilities:

  1. Manage branch operations, ensuring effective cash handling, safeguarding negotiable items, and implementing fraud prevention measures while maintaining employee safety and privacy.
  2. Collaborate with management to mentor and develop branch staff, fostering their growth and enhancing their skill sets through continuous training and motivation.
  3. Uphold the values and service standards of Leominster Credit Union to provide an outstanding member experience.
  4. Engage proactively with members to strengthen relationships through insightful, needs-based discussions.
  5. Exhibit comprehensive knowledge of the credit union's offerings, recommending suitable solutions to fulfill member requirements, and coordinating with specialists for complex needs.
  6. Process all member transactions, including account openings, loan applications, and routine banking services efficiently.
  7. Supervise teller operations, ensuring accurate cash balancing and adherence to policies.
  8. Oversee branch operational tasks such as audits, cash settlements, and report generation.
  9. Coordinate cash shipments and manage security equipment to ensure proper functionality.
  10. Authorize supervisor overrides for restricted transactions within designated limits.
  11. Commit to ongoing professional development through self-directed learning and training opportunities.
  12. Meet established member service and sales objectives.
  13. Adhere to all organizational policies and compliance regulations.
  14. Support branch management in training and coaching staff, including new hires.
  15. Participate in credit union projects and committees as assigned.
  16. Manage service calls for transactional equipment and collaborate with IT for system issues.

Compensation and Benefits:

Leominster Credit Union values work-life balance and offers a competitive benefits package, including a robust 401K plan with matching contributions. The salary for this position is competitive and commensurate with experience.

Qualifications:

Applicants should possess a high school diploma or equivalent, with a minimum of three years of banking experience, including supervisory responsibilities. Strong knowledge of banking products and services, excellent member service skills, and proficiency in Microsoft Office applications are essential. Candidates must be problem solvers, comfortable with technology, and able to work a flexible schedule.

All employees are expected to embody the core values of Leominster Credit Union in their interactions, promoting a culture of inclusion and excellence.