Senior Member Engagement Specialist
2 weeks ago
The Senior Member Engagement Specialist is responsible for overseeing the operational standards within the branch. This role exemplifies leadership by guiding the team towards operational excellence, enhancing member experiences, engaging in needs-based discussions, and providing tailored financial solutions to fulfill our members' requirements.
Key Responsibilities:
- Manage branch operations, ensuring effective cash handling, safeguarding negotiable items, fraud prevention, and controlling operational expenses while upholding integrity, member confidentiality, and employee safety.
- Collaborate with management to mentor and develop branch staff, fostering their growth and potential through continuous training and motivation.
- Consistently demonstrate behaviors that align with the organization's values and service standards to ensure an outstanding member experience.
- Proactively engage with members to strengthen relationships through meaningful conversations focused on their needs.
- Exhibit comprehensive knowledge of the credit union's offerings, recommending suitable solutions to meet member needs, and referring to specialists when necessary.
- Handle all member requests, including account openings, loan applications, and routine transactions with precision.
- Supervise teller operations, ensuring accuracy in cash management and adherence to balancing policies.
- Oversee branch operational tasks, including audits, cash settlements, and reporting.
- Coordinate cash orders and verify shipments.
- Ensure all security measures are functional, managing branch openings and closings, and responding to any alarms.
- Authorize supervisor overrides for restricted transactions within designated limits.
- Enhance personal knowledge and skills through ongoing education and training opportunities.
- Meet all assigned member service and sales objectives.
- Adhere to all organizational policies and regulatory compliance requirements.
- Act as a secondary supervisor, supporting management in training and coaching staff.
- Participate in various projects or committees within the credit union.
- Manage service calls for equipment and coordinate with IT for system issues.
Compensation and Benefits:
We prioritize work-life balance and offer a comprehensive benefits package, including a robust 401K plan with a generous match. The salary range for this position is competitive, with actual compensation determined by experience and other relevant factors.
Qualifications:
Applicants should possess a high school diploma or equivalent, with a minimum of three years of banking experience in member services and supervisory roles. Strong knowledge of banking products and operations is essential, along with excellent service delivery, organizational, communication, and interpersonal skills. Proficiency in technology and Microsoft Office applications is required. Candidates must be willing to work a rotating schedule and be registered with NMLS.
All employees are expected to embody the organization's core values in every interaction, fostering a culture of inclusion and collaboration.
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