Senior Member Engagement Specialist

2 weeks ago


Clinton, Massachusetts, United States Leominster Credit Union Full time
Job Overview

The Senior Member Engagement Specialist is responsible for overseeing the operational standards within the branch. This role exemplifies leadership by guiding the team towards operational excellence, enhancing member experiences, engaging in needs-based discussions, and providing tailored financial solutions to fulfill our members' requirements.

Key Responsibilities:

  1. Manage branch operations, ensuring effective cash handling, safeguarding negotiable items, fraud prevention, and controlling operational expenses while upholding integrity, member confidentiality, and employee safety.
  2. Collaborate with management to mentor and develop branch staff, fostering their growth and potential through continuous training and motivation.
  3. Consistently demonstrate behaviors that align with the organization's values and service standards to ensure an outstanding member experience.
  4. Proactively engage with members to strengthen relationships through meaningful conversations focused on their needs.
  5. Exhibit comprehensive knowledge of the credit union's offerings, recommending suitable solutions to meet member needs, and referring to specialists when necessary.
  6. Handle all member requests, including account openings, loan applications, and routine transactions with precision.
  7. Supervise teller operations, ensuring accuracy in cash management and adherence to balancing policies.
  8. Oversee branch operational tasks, including audits, cash settlements, and reporting.
  9. Coordinate cash orders and verify shipments.
  10. Ensure all security measures are functional, managing branch openings and closings, and responding to any alarms.
  11. Authorize supervisor overrides for restricted transactions within designated limits.
  12. Enhance personal knowledge and skills through ongoing education and training opportunities.
  13. Meet all assigned member service and sales objectives.
  14. Adhere to all organizational policies and regulatory compliance requirements.
  15. Act as a secondary supervisor, supporting management in training and coaching staff.
  16. Participate in various projects or committees within the credit union.
  17. Manage service calls for equipment and coordinate with IT for system issues.

Compensation and Benefits:

We prioritize work-life balance and offer a comprehensive benefits package, including a robust 401K plan with a generous match. The salary range for this position is competitive, with actual compensation determined by experience and other relevant factors.

Qualifications:

Applicants should possess a high school diploma or equivalent, with a minimum of three years of banking experience in member services and supervisory roles. Strong knowledge of banking products and operations is essential, along with excellent service delivery, organizational, communication, and interpersonal skills. Proficiency in technology and Microsoft Office applications is required. Candidates must be willing to work a rotating schedule and be registered with NMLS.

All employees are expected to embody the organization's core values in every interaction, fostering a culture of inclusion and collaboration.



  • Clinton, Massachusetts, United States Leominster Credit Union Full time

    Job OverviewThe Senior Member Engagement Specialist is responsible for overseeing the operational excellence of the branch. This role exemplifies leadership by guiding the team towards achieving high standards in member service, operational procedures, and financial solutions tailored to meet the diverse needs of our members.Key Responsibilities:Manage...


  • Clinton, Massachusetts, United States Leominster Credit Union Full time

    Job OverviewThe Senior Member Relations Specialist is responsible for setting the operational benchmarks within the branch. This role exemplifies leadership by guiding the team towards operational excellence, enhancing member experiences, engaging in needs-based dialogues, and providing tailored financial solutions to fulfill our members' requirements.This...


  • Clinton, Massachusetts, United States Leominster Credit Union Full time

    Job OverviewThe Senior Vice President of Commercial Lending is tasked with leading and managing all facets of commercial lending operations within the credit union. This role encompasses the development, underwriting, and management of significant and intricate lending relationships, alongside the administration of all legal components associated with...


  • Clinton, Massachusetts, United States Leominster Credit Union Full time

    Job OverviewThe Senior Vice President of Commercial Financing is tasked with directing and supervising all facets of business lending operations within the credit union. This role encompasses the development, assessment, and management of intricate lending relationships, alongside the administration of all legal elements associated with commercial loans. The...


  • Clinton, Massachusetts, United States Vitesse Systems LLC Full time

    Job OverviewSenior Program ManagerThe Senior Program Manager plays a pivotal role in overseeing program execution, leadership, and client engagement. This position entails managing single or multiple smaller programs while adhering to budgetary and scheduling constraints. The Senior Program Manager collaborates with both internal teams and external partners...


  • Clinton, Massachusetts, United States BJ's Wholesale Club Full time

    Join Our TeamBecome a part of our dynamic workforce of over 34,000 members, dedicated to supporting our communities and members through our Club Support Center and various locations.About BJ's Wholesale ClubAt BJ's Wholesale Club, we foster a collaborative and inclusive atmosphere where every team member can thrive, learn, and express their true selves.Our...


  • Clinton, Massachusetts, United States Jabil Full time

    Job SummaryWe are seeking a skilled Mold Repair Specialist to join our team at Jabil. As a key member of our production team, you will be responsible for maintaining and repairing molds and ancillary equipment to ensure high-quality product production.Key ResponsibilitiesMaintain customer satisfaction by ensuring the maintenance of molds and equipment used...


  • Clinton, Massachusetts, United States Jabil Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Technical Support Specialist to join our team at Jabil. As a key member of our Quality Assurance function, you will play a critical role in ensuring the quality and excellence of our products and services.Key Responsibilities:Perform capability studies on critical processes to ensure quality and...


  • Clinton, Massachusetts, United States IntelyCare Full time

    Job SummaryWe are seeking a skilled Registered Nurse to join our team at IntelyCare. As a Nurse Care Specialist, you will provide high-quality care to patients in post-acute care facilities, collaborating with medical staff and residents to create personalized care plans.Key ResponsibilitiesDeliver exceptional patient care, administering medications and...


  • Clinton, Massachusetts, United States Jabil Full time

    Company OverviewAt Jabil, we are dedicated to making innovation possible and enhancing every aspect of our operations. We take pride in being a reliable partner for leading global brands, providing extensive engineering, manufacturing, and supply chain solutions.With over five decades of industry experience and a robust network of more than 100 facilities...


  • Clinton, Massachusetts, United States Massachusetts Water Resources Authority Full time

    Job SummaryWe are seeking a highly skilled Mechanical Operations Specialist to join our team at the Massachusetts Water Resources Authority. As a key member of our operations team, you will be responsible for performing inspections, overhauls, maintenance, and repairs of various mechanical, electrical-mechanical, and hydraulic systems and equipment at our...


  • Clinton, Massachusetts, United States Phillips-Medisize Full time

    Your RolePhillips-Medisize LLC is in search of a skilled Maintenance Technician to become part of our 2nd Shift Maintenance Team. As a Maintenance Technician, you will engage in a diverse range of responsibilities.Your primary focus will be to ensure that all molding, processing, and assembly automation machinery, along with the facility's infrastructure, is...


  • Clinton, Massachusetts, United States Phillips-Medisize Full time

    Your RolePhillips-Medisize LLC is in search of a dedicated Maintenance Technician to become a vital part of our 2nd Shift Maintenance Team. As a Maintenance Technician, you will engage in a diverse range of responsibilities.Your primary objective will be to ensure that all molding, processing, and assembly automation machinery, along with the facility's...


  • Clinton, Massachusetts, United States The Blue Collar Recruiter Full time

    Job OverviewPosition: HVAC Project ManagerLocation: Clinton, MASalary Range: $90,000 - $115,000Role Summary:The HVAC Project Manager is accountable for steering a team of experts to successfully execute commercial HVAC initiatives within designated timelines, aligning with corporate objectives.The responsibilities encompass budget allocation for various...


  • Clinton, Massachusetts, United States Domino's Full time

    Job OverviewAs a Customer Service Representative at Domino's, you will be the face and voice of our brand, delivering exceptional experiences to our customers through personalized service and attention to detail.Key Responsibilities:Customer Interaction: Greet customers with a positive and engaging attitude, providing a seamless experience through in-person...


  • Clinton, Massachusetts, United States Jabil Full time

    Job SummaryWe are seeking a skilled Mold Repair Specialist to join our team at Jabil. As a key member of our production team, you will be responsible for maintaining and repairing molds and ancillary equipment to ensure high-quality product production.Key ResponsibilitiesMaintain customer satisfaction by ensuring the maintenance of molds and equipment used...


  • Clinton, Massachusetts, United States PepsiCo Full time

    About the RolePepsiCo is seeking a highly skilled and experienced professional to lead our Agro West Europe Capability and Sustainability efforts. As a key member of our team, you will be responsible for driving strategic partnerships, developing and deploying best practices, and promoting sustainable agriculture practices across our West Europe...


  • Clinton, Massachusetts, United States PepsiCo Full time

    About the RolePepsiCo is seeking a highly skilled and experienced professional to lead our Agro West Europe Capability and Sustainability efforts. As a key member of our team, you will be responsible for driving strategic partnerships, developing and deploying best practices, and promoting sustainable agriculture practices across our West Europe...


  • Clinton, Massachusetts, United States The Blue Collar Recruiter Full time

    Job OverviewThe Commercial HVAC Project Coordinator is responsible for overseeing a team of experts to ensure the successful completion of HVAC projects within the commercial sector. This role is crucial in managing timelines and aligning with organizational goals.Key ResponsibilitiesThe Project Coordinator will engage with clients to design, propose, and...


  • Clinton, Massachusetts, United States Phillips-Medisize Full time

    Your RolePhillips-Medisize LLC is in search of a dedicated Maintenance Technician to become a part of our 2nd Shift Maintenance Team. As a Maintenance Technician, you will engage in a variety of responsibilities.Your primary focus will be to ensure that all molding, processing, and assembly automation equipment, along with the facility's infrastructure, is...