Transformation Change Manager

5 days ago


San Jose, California, United States TEKsystems Full time
Job Summary

TEKsystems is seeking a skilled Transformation Change Manager to join our team. As a key member of our organization, you will be responsible for driving Customer Excellence Change Management strategy and ensuring successful implementation of large-scale organizational and process change efforts.

Key Responsibilities:
  • Develop and Deploy Training Programs: Create and implement training programs to support change management efforts, including development of training materials and facilitation of training sessions.
  • Support Communication and Training Efforts: Collaborate with cross-functional teams to develop and implement communication plans and training programs to ensure successful change management.
  • Gather and Consolidate Impact and Change Assessment: Collect and analyze data to assess the impact of change initiatives and identify areas for improvement.
  • Manage Stakeholder Relationships: Build and maintain relationships with key stakeholders, including project managers, business leaders, and team members, to ensure successful change management.
  • Facilitate Impact Assessment, Training, and Readouts: Facilitate impact assessments, training sessions, and readouts to ensure successful change management.
  • Identify and Manage Risks and Issues: Identify and manage risks and issues associated with change initiatives and communicate to project managers and other stakeholders.
  • Consult and Partner with Business Leaders: Collaborate with business leaders to identify opportunities for improvement and develop strategies to address them.
  • Education and Training: Provide education and training to service owners and cross-functional teams on performance measures and expectations, as well as how to manage requests and issues using the CRM tool.
Requirements:
  • Experience in Change Management: At least 5 years of experience in enabling large-scale organizational and process change efforts, with a strong understanding of change management principles and tools.
  • Communication and Presentation Skills: Excellent communication and presentation skills, including written, verbal, and listening skills.
  • Program Management Experience: At least 7-10 years of experience effectively managing programs and cross-functional teams.
  • Influence and Leadership: Ability to influence others to meet a common vision and lead cross-functional teams.
  • Self-Starter and Detail-Oriented: Self-starter who is detail-oriented and organized, with a strong ability to prioritize tasks and manage multiple projects simultaneously.


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