Senior Manager of Operations and Transformation
2 weeks ago
Position Overview:
We are looking for a skilled and innovative Senior Manager of Operations and Transformation to enhance our Implementation leadership team.
In this pivotal role, you will be responsible for establishing centers of excellence in key areas such as Process Optimization, Playbook Development, Business Analytics, Forecasting, Capacity Planning, Resource Management, Training, and Vendor Management. You will also oversee the implementation of new systems and tools, including professional services automation (PSA) and partner scheduling automation, while leading change management initiatives within the Implementation division.
Key Responsibilities:
- Collaborate with Implementation leadership to pinpoint opportunities for transformation through process enhancement, automation, and technology integration.
- Develop and sustain centers of excellence for Process Optimization, Playbook Development, Business Analytics, Forecasting, Capacity Planning, Resource Management, Training, and Vendor Management. Strive for efficiency, quality, and innovation through established best practices and standard operating procedures.
- Identify and rectify inefficiencies in Implementation processes. Propose and execute process improvement initiatives to boost efficiency, quality, and customer satisfaction, fostering a culture of continuous improvement.
- Formulate, implement, and refine Implementation frameworks and processes tailored to hardware and software projects of varying complexity, documenting these in playbooks. Ensure compliance with policies and project quality standards.
- Utilize business analytics tools and methodologies to cultivate a data-driven culture. Analyze operational performance, customer insights, and Implementation metrics for process optimization and informed decision-making.
- Lead forecasting, capacity planning, and resource management processes to enhance revenue and expense forecasting accuracy, team utilization, and unit economics.
- Assess training needs and design a comprehensive program to elevate the role-based and technical skills of Implementation team members. Collaborate with trainers to deliver engaging materials and workshops that promote ongoing learning and professional growth.
- Manage the vendor partnership lifecycle from sourcing and negotiating terms to onboarding and continuous improvement, aiming to enhance installation cost, quality, and capacity.
- Supervise the rollout of new tools and technologies within the Implementation division. Lead cross-functional teams in evaluating options and ensuring seamless integrations.
- Drive change management initiatives during tool rollouts, process modifications, and organizational transformations. Communicate changes effectively, manage resistance, and encourage user adoption through comprehensive strategies.
- Build and lead a team at both individual contributor and managerial levels, focusing on career development and performance management. Foster a culture of collaboration, continuous improvement, and accountability.
- Engage closely with stakeholders, including Implementation leadership, Product Management, Customer Success, Sales, and Finance. Align Implementation Operations with business objectives, communicate performance and progress, and nurture collaborative relationships.
Qualifications:
- Demonstrated experience as an Operations and Transformation Manager or in a comparable role, ideally within Implementation or Professional Services.
- Strong expertise as a transformational leader in developing centers of excellence for Process Optimization, Playbook Development, Business Analytics, Forecasting, Capacity Planning, Resource Management, Training, and Vendor Management.
- Proven success in overseeing new tool implementations and managing change management initiatives.
- Exceptional analytical and problem-solving abilities, with a strategic mindset and a capacity for data-driven decision-making.
- Outstanding leadership and team management skills, with the ability to inspire and guide a diverse team.
- Excellent communication and interpersonal skills, facilitating effective collaboration with stakeholders at all levels.
- Familiarity with Implementation and Professional Services tools and industry best practices.
Compensation and Benefits:
- Comprehensive medical, dental, and vision insurance
- Health Savings Account options
- Flexible Spending Accounts
- Telehealth services
- 401(k) plan with matching
- Life and AD&D insurance
- Short-Term and Long-Term Disability coverage
- Flexible Time Off or Paid Time Off
- Employee Well-Being programs
- Paid holidays and additional inclusive holiday
- Volunteer Time Off
- Employee Referral incentives
- Education Reimbursement initiatives
- Employee Recognition and Appreciation programs
- Additional perks and voluntary benefits
Salary is determined by various factors, including market location and may vary based on job-related knowledge, skills, and experience. This position is also eligible for an incentive compensation plan.
Company Culture:
At Velocity Resource Group, we are driven by innovation and a commitment to excellence. We value our employees and strive to create an inclusive environment where everyone feels valued and empowered to contribute their best work.
-
San Diego, California, United States Velocity Resource Group Full timeAs a transformation leader, your primary responsibility will be to establish centers of excellence in Process Simplification and Playbook Development, Business Analytics, Forecasting and Capacity Planning / Resource Management, Training, and Vendor Management.Additionally, you will play a crucial role in managing rollout of new systems and tools, including...
-
San Diego, California, United States Lytx Full timeAbout the RoleWe are seeking an experienced and dynamic Transformational Leader, Strategy Operations and Excellence to join our Implementation leadership team.Key ResponsibilitiesEstablish and lead centers of excellence for Process Simplification and Playbook Development, Business Analytics, Forecasting and Capacity Planning / Resource Management, Training,...
-
Senior Manager, Pharmacy Operations
2 weeks ago
San Diego, California, United States Blue Shield of California Full timeAbout the RoleThe Pharmacy team at Blue Shield of California provides pharmacy benefit management services and strategies to support our affordability and membership goals. As the Senior Manager, Pharmacy Operations, you will report to the Director, Pharmacy Services. In this role, you will support pharmacy membership growth and retention strategies and...
-
San Diego, California, United States BD (Becton, Dickinson and Company) Full timeJob DescriptionJob SummaryBD (Becton, Dickinson and Company) is seeking a highly skilled and experienced Transformation Leader to join our team. As a key member of our organization, you will be responsible for leading the development and execution of our Business Process Excellence (BPE) strategy, with a focus on SAP Transformation and Business Systems.Key...
-
Senior Manager of Portfolio Operations
2 weeks ago
San Mateo, California, United States Visa Full timeCompany OverviewVisa stands as a global frontrunner in the payments and technology sector, facilitating over 259 billion secure payment transactions annually across more than 200 countries and territories. Mission StatementOur aim is to unify the world through the most innovative, reliable, and secure payment network, empowering individuals, businesses, and...
-
San Francisco, California, United States Anaplan Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Manager to lead our ServiceNow transformation efforts. As a key member of our IT Enterprise Application Team, you will be responsible for defining and executing product strategies, roadmaps, and vision for multiple ServiceNow products.Key ResponsibilitiesDefine and lead product strategies,...
-
Senior Manager of Portfolio Operations
1 week ago
San Mateo, California, United States Visa Full timeCompany OverviewVisa stands as a global leader in payment solutions and technology, facilitating over 259 billion transactions annually across more than 200 countries and territories. Mission StatementOur goal is to connect the world through innovative, convenient, reliable, and secure payment networks, empowering individuals, businesses, and economies to...
-
Senior Manager of Portfolio Operations
1 week ago
San Mateo, California, United States Visa Full timeCompany OverviewVisa stands as a premier entity in the payments and technology sector, facilitating over 259 billion secure payment transactions annually across more than 200 nations and territories. Mission StatementOur aim is to unify the globe through the most innovative, convenient, reliable, and secure payment network, empowering individuals,...
-
Senior Product Strategy Manager
1 week ago
San Diego, California, United States Blue Shield of CA Full timeAbout the RoleWe are seeking a highly experienced Senior Product Strategy Manager to join our team at Blue Shield of CA. As a key member of our Product Strategy team, you will be responsible for developing and executing transformative product strategies that drive short and long-term financial and membership growth across lines of business.Key...
-
Senior Manager of Portfolio Operations
2 weeks ago
San Mateo, California, United States Visa Full timeCompany OverviewVisa stands as a premier entity in the realm of payments and technology, facilitating over 259 billion transactions securely across more than 200 nations annually. Mission StatementOur goal is to unify the world through the most innovative, reliable, and secure payment network, empowering individuals, businesses, and economies to prosper....
-
Senior Manager of Portfolio Operations
2 weeks ago
San Mateo, California, United States Visa Full timeCompany OverviewVisa stands as a global frontrunner in payment solutions and technology, facilitating over 259 billion transactions annually across more than 200 countries and territories. Mission StatementOur aim is to unite the world through the most innovative, reliable, and secure payment network, empowering individuals, businesses, and economies to...
-
Clinical Operations Senior Manager
2 weeks ago
San Diego, California, United States Proven Recruiting Full timeClinical Operations Senior ManagerProven Recruiting is currently seeking an experienced Clinical Operations Senior Manager to play a pivotal role in advancing oncology research initiatives. This position is essential for supporting the Head of Clinical Operations in the formulation and execution of innovative oncology therapies.Key Responsibilities:Oversee...
-
Senior Culinary Operations Manager
6 days ago
San Diego, California, United States Compass Group, PLC Full timeJob Summary:We are seeking a highly skilled and experienced Chef Manager Senior to join our team at Compass Group, PLC. As a key member of our culinary team, you will be responsible for overseeing the back and front of the house operations for our food service departments.Key Responsibilities:Maintain a high-quality culinary program that meets the...
-
Senior Kitchen Operations Manager
2 weeks ago
San Diego, California, United States The ONE Group Full timeSenior Kitchen Operations ManagerLocation: Not SpecifiedSummary:The Senior Kitchen Operations Manager plays a pivotal role in supporting the Executive Chef in overseeing all culinary operations. This position is essential for ensuring the kitchen operates efficiently and meets the highest standards of quality and service.Key Responsibilities:Assist the...
-
San Bruno, California, United States Walmart Full timeJob SummaryWe are seeking a highly skilled Senior Manager, Change Management to join our team at Walmart. As a key member of our organization, you will be responsible for developing and implementing comprehensive change management strategies to support business initiatives and projects.Key ResponsibilitiesLeadership and Team Management:Lead, mentor, and...
-
Senior Manager of Portfolio Operations
2 weeks ago
San Mateo, California, United States Visa Full timeCompany OverviewVisa stands as a premier entity in the realm of payments and technology, facilitating over 259 billion transactions securely across a diverse range of stakeholders including consumers, merchants, financial institutions, and governmental bodies in more than 200 countries annually. Mission StatementOur objective is to unify the globe through...
-
Senior Support Operations Manager
2 weeks ago
San Diego, California, United States Spectrum Comm Inc Full timeJob OverviewWe are looking for a Senior Support Operations Manager to lead our support team at Spectrum Comm Inc. This role requires a deep understanding of Embarkable and a commitment to excellence in service delivery.QualificationsThe ideal candidate should possess a Bachelor's Degree in fields such as Computer Science, Information Technology, Computer...
-
Senior Web Operations Manager
6 days ago
San Diego, California, United States Intuit Full timeAbout the RoleWe are seeking a highly skilled Senior Web Operations Manager to join our Consumer Group's Marketing Operations team at Intuit. As a key leader, you will play a crucial role in delivering web marketing experiences to our TurboTax customers.Key ResponsibilitiesLead a team of web front-end developers and web authors in creating web experiences...
-
Transformation Manager
1 week ago
San Jose, California, United States TEKsystems Full timeRole OverviewThe Change Manager will spearhead the Customer Excellence Change Management strategy within the organization.Key ResponsibilitiesDevelop and implement training initiatives to enhance employee capabilities.Support communication and training activities to ensure clarity and understanding across teams.Conduct comprehensive impact and change...
-
San Francisco, California, United States SERVPRO of Limestone and Lawrence Counties Full timeJob Description**About the Role**SERVPRO of Limestone and Lawrence Counties is seeking a highly skilled Senior Software Engineer to join our team. As a key member of our engineering staff, you will be responsible for designing, building, and maintaining high-performance, low-maintenance, and zero-downtime platforms and applications.**Key...
