Hotel Front Desk Manager
3 days ago
We are seeking a highly skilled and experienced Hotel Front Desk Manager to join our team at Loews Hotels. As a key member of our Front Office team, you will be responsible for overseeing the efficient registration and account settlement of hotel guests, ensuring a seamless and exceptional experience for our valued customers.
Key Responsibilities- Registration and Check-Out: Oversee the friendly, professional, and efficient registration and check-out of hotel guests, including assisting the Front Desk during peak periods.
- Guest Service: Assist Front Desk Agents in satisfying guest requests and resolving guest complaints in a timely and professional manner.
- Front Desk Operations: Trained and skilled to perform all Front Desk, Reservations, and Star Service functions as needed based on operational demands.
- Reporting and Analysis: Print occupancy, arrivals, departures, and back-up reports on a timely basis, and review Specials Report for all arriving guests to ensure appropriate pre-blocking of rooms and coordination of special services.
- Communication and Coordination: Communicate all special requests to Housekeeping, coordinate with Room Service to ensure accurate and timely amenity deliveries, and monitor and ensure completion of all room changes.
- Problem-Solving and Conflict Resolution: Monitor clearing of all due-outs, Express Checkouts, no-shows, Pre-Registered guests, and process applicable charges for late check-outs.
- Room Management: Check the status of all Out-of-Order rooms on a daily basis, monitor availability of showrooms for the Sales & Conference Management departments, and review group resumes to verify group billing procedures, VIPs, and special requests.
- Team Leadership: Responsible for conducting daily line-ups, monitor arrivals to ensure that rooms are ready by check-in time, clear departures by working closely with Housekeeping Department, and ensure all guest departure calls are done on a daily basis.
- Guest Feedback and Quality Control: Accurately report guest needs and problem resolution, and may interact with customers in person, as well as other departments.
- Education: Bachelor Degree in Hospitality Management or related field or exceptionally strong technical and service skills.
- Experience: Minimum one year experience as Front Desk Agent at a comparable quality property.
- Skills: Excellent communication skills, oral and written; excellent guest service skills; knowledge of computer programs utilized in property management; able to work a flexible schedule, including weekends and holidays.
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Hotel Front Desk Manager
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Front Desk Manager
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Hotel Front Desk Representative
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Orlando, Florida, United States Pyramid Global Hospitality Full timeAbout UsAt Pyramid Global Hospitality, people are our top priority. We strive to create a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing.We are dedicated to building meaningful relationships with our employees and guests, and we offer a range of benefits to support their success.Our commitment to a People...
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Hotel Front Desk Representative
2 weeks ago
Orlando, Florida, United States Pyramid Global Hospitality Full timeAbout UsAt Pyramid Global Hospitality, people are our top priority. We strive to create a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing.We are dedicated to building meaningful relationships with our employees and guests, and we offer a range of benefits to support their success.Our commitment to a People...
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Hotel Front Desk Representative
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Orlando, Florida, United States Doubletree by Hilton Orlando Downtown Full time{"Overview": "At Doubletree by Hilton Orlando Downtown, we strive to deliver exceptional guest experiences. As a Front Desk Agent, you will play a vital role in creating memorable moments for our guests.", "Responsibilities": "Key responsibilities include:Providing efficient check-in and checkout experiencesIdentifying and resolving guest-related...
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Front Desk Operations Manager
2 weeks ago
Orlando, Florida, United States Marriott Orlando Airport Lakeside Full timeJob DescriptionWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Marriott Orlando Airport Lakeside.Key Responsibilities:Assist the Front Office Manager in running the operation and functioning as Manager on Duty during PM shifts as required.Oversee the front desk team and ensure excellent customer service is provided to...
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Hotel Front Desk Representative
1 week ago
Orlando, Florida, United States Doubletree by Hilton Orlando Downtown Full timeAbout Us:At Doubletree by Hilton Orlando Downtown, we prioritize our employees' well-being and growth. Our company culture values diversity, development, and employee benefits. We offer comprehensive health insurance, retirement plans, and paid time off, as well as unique perks like on-site wellness programs and employee rates on hotel stays. Our commitment...
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Front Desk Associate
1 week ago
Orlando, Florida, United States Orlando Hotel LLC Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Night Auditor to join our team at Orlando Hotel LLC.Key Responsibilities:Register and assign rooms to guests in a timely and efficient manner.Verify and confirm phone and online reservations to ensure accuracy.Provide exceptional customer service by responding to guest needs, requests, and...
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Front Desk Representative
2 weeks ago
Orlando, Florida, United States HEI Hotels and Resorts Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at HEI Hotels and Resorts. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.Key ResponsibilitiesGuest Service: Greet...
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Front Desk Representative
2 weeks ago
Orlando, Florida, United States HEI Hotels and Resorts Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at HEI Hotels and Resorts. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.Key ResponsibilitiesGuest Service: Greet...
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Front Desk Supervisor
2 days ago
Orlando, Florida, United States Sheraton Suites Orlando Airport Full time{"title": "Front Desk Supervisor", "description": "Job SummaryWe are seeking a highly skilled Front Desk Supervisor to join our team at Sheraton Suites Orlando Airport. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and maintaining the highest standards of service.Key ResponsibilitiesSupervise and...
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Front Desk Representative
1 week ago
Orlando, Florida, United States HEI Hotels and Resorts Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at HEI Hotels and Resorts. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.Key ResponsibilitiesGuest Services: Greet guests with a warm and...
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Front Desk Representative
1 week ago
Orlando, Florida, United States HEI Hotels and Resorts Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at HEI Hotels and Resorts. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.Key ResponsibilitiesGuest Services: Greet guests with a warm and...
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Front Desk Supervisor
3 days ago
Orlando, Florida, United States Sheraton Suites Orlando Airport Full time{"title": "Front Desk Supervisor", "description": "Job SummaryWe are seeking a highly skilled Front Desk Supervisor to join our team at Sheraton Suites Orlando Airport. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and maintaining the highest standards of customer service.Key...
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Hotel Operations Manager
11 hours ago
Orlando, Florida, United States Loews Hotels Full timeHotel Operations ManagerAt Loews Hotels, we're committed to delivering exceptional guest experiences. As a Hotel Operations Manager, you'll play a key role in ensuring the smooth operation of our front desk and registration processes.Key Responsibilities:Oversee the registration and check-out of hotel guests, ensuring a friendly and professional...
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Hotel Front Desk Supervisor
1 week ago
Orlando, Florida, United States Omni Hotels & Resorts Full timeJob SummaryThe Omni Hotels & Resorts is seeking a highly motivated and experienced Front Office Manager to join our team. As a key member of our Front Office team, you will be responsible for managing the day-to-day operations of the Front Office, ensuring that all systems, standards, and controls are maintained.Key ResponsibilitiesTrain and develop Front...
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Front Desk Associate
1 week ago
Orlando, Florida, United States Vista Host Full timeJob SummaryVista Host is seeking a highly skilled and customer-focused Guest Services Representative to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and accommodating.Key ResponsibilitiesProvide top-notch customer service to all hotel...
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Assistant Front Desk Manager
1 week ago
Orlando, Florida, United States Marriott International Inc Full timeJob SummaryThis is an entry-level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. The Front Office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. The goal is to ensure guest and employee satisfaction and achieve the operating budget. The position assists...
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Front Desk Operations Manager
5 hours ago
Orlando, Florida, United States Marriott International Inc Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Marriott International Inc. As a key member of our Front Office team, you will be responsible for ensuring exceptional customer service and maximizing financial performance.Key ResponsibilitiesAssist the Front Office Manager in administering front office...
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Front Desk Operations Manager
1 week ago
Orlando, Florida, United States Aimbridge Hospitality Full timeJob SummaryThe Night Auditor is a critical role in ensuring the smooth operation of our hotel's front desk during the overnight shift. As a Night Auditor, you will be responsible for preparing and disposing of all Night Audit work, including registering guests, making reservations, and preparing daily reports.Key Responsibilities:Register guests and make...