Front Desk Associate
6 days ago
Job Summary
Vista Host is seeking a highly skilled and customer-focused Guest Services Representative to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and accommodating.
Key Responsibilities
- Provide top-notch customer service to all hotel guests, exceeding their expectations and achieving team and brand goals.
- Perform quality assurance requirements for the front desk department, ensuring high standards are met.
- Ensure compliance with all policies, procedures, and regulations related to personnel, security, cash handling, guest relations, and safety.
- Remain highly visible and accessible to guests at all times, taking initiative to offer assistance or answer questions throughout the hotel.
- Manage guest complaints, ensuring superior guest satisfaction, and document all guest requests, complaints, or problems immediately.
- Greet, register, and assign rooms to guests in an efficient, warm, and friendly manner, suggesting and upselling rooms as needed.
- Answer inquiries about the hotel and its amenities, local food, area attractions, and provide travel directions.
- Accurately check out guests and communicate departures with housekeeping staff.
- Make, confirm, and cancel reservations via telephone, computer, and in writing.
- Answer and route internal and external phone calls in an articulate and friendly manner, using prescribed procedures.
- Update the shift-to-shift log regularly and accurately to ensure proper communication between shifts is maintained.
- Maintain the cleanliness and organization of the hotel lobby, coffee stations, and front desk area.
Requirements
- Must be able to communicate in English both written and verbally.
- Must be able to stand for long periods of time.
- Must be able to lift 20 lbs.
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