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Front Desk Operations Manager

2 months ago

Orlando, Florida, United States Marriott International Inc Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Manager to join our team at Marriott International Inc. As a key member of our Front Office team, you will be responsible for ensuring exceptional customer service and maximizing financial performance.

Key Responsibilities
  • Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis.
  • Direct and work with managers and employees to carry out procedures ensuring an efficient check-in and check-out process.
  • Ensure guest and employee satisfaction and maximize the financial performance of the department.
  • Supervise and manage employees, including training, coaching, and performance evaluations.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze departmental performance, identifying areas for improvement and implementing changes as needed.
Requirements
  • High school diploma or equivalent required; 2 years of experience in guest services, front desk, or related field preferred.
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related field; no work experience required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Strong problem-solving and analytical skills, with the ability to make sound decisions.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer

Marriott International Inc offers a competitive salary range of $49,000 to $62,000 annually, as well as a comprehensive benefits package, including health insurance, 401(k) plan, and paid time off. We also offer opportunities for professional growth and development, as well as a collaborative and inclusive work environment.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.