Front Desk Operations Manager

6 days ago

Orlando, Florida, United States Aimbridge Hospitality Full time
Job Summary

The Night Auditor is a critical role in ensuring the smooth operation of our hotel's front desk during the overnight shift. As a Night Auditor, you will be responsible for preparing and disposing of all Night Audit work, including registering guests, making reservations, and preparing daily reports.

Key Responsibilities:

  • Register guests and make reservations in a timely and efficient manner
  • Prepare and balance daily reports, including revenue and expenses
  • Conduct security walks to ensure the safety and security of our guests and staff
  • Manage the front desk operation during the overnight shift, including handling guest requests and resolving any issues that may arise
  • Perform cash handling and balancing duties, including counting and reconciling cash and credit card transactions
  • Maintain accurate and up-to-date records, including guest information and financial data
  • Collaborate with other departments, including housekeeping and maintenance, to ensure seamless operations
  • Stay up-to-date with company policies and procedures, including safety and security protocols

Requirements:

  • At least 1 year of progressive experience in a hotel or a related field
  • High School diploma or equivalent required; College course work in a related field helpful
  • Previous supervisory responsibility preferred
  • Ability to work independently and with minimal supervision
  • Knowledge of accounting principles and financial software
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing situations

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

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