Hotel Front Desk Representative

4 days ago


Orlando, Florida, United States Doubletree by Hilton Orlando Downtown Full time

About Us:

At Doubletree by Hilton Orlando Downtown, we prioritize our employees' well-being and growth. Our company culture values diversity, development, and employee benefits. We offer comprehensive health insurance, retirement plans, and paid time off, as well as unique perks like on-site wellness programs and employee rates on hotel stays. Our commitment to employee development includes ongoing training and development opportunities to help our team members advance their careers.

Location Overview:

We understand the importance of caring for our team members at Doubletree by Hilton Orlando Downtown. If you're passionate about hospitality, consider joining our team. You'll play a crucial role in delivering exceptional service and memorable experiences for our guests. You'll have the opportunity to learn and grow with a successful company.

Job Summary:

As a Front Desk Agent, you'll be responsible for creating a welcoming and engaging environment for our internal and external guests. Your key responsibilities will include:

  • Ensuring efficient check-in and checkout experiences
  • Identifying and resolving guest-related problems
  • Providing property and destination information
  • Proactively responding to guest needs

Qualifications:

To be successful in this role, you'll need:

  • Prior hotel front desk experience
  • A flexible schedule, including weekends and holidays
  • Excellent communication and hospitality skills

What We Offer:

We're proud to offer a range of benefits, including:

  • Competitive wages
  • Health, dental, and vision insurance
  • Company-paid life and AD&D insurance
  • Disability insurance
  • Paid time off (PTO)
  • 7 paid holidays
  • 401(k) matching
  • Health savings account
  • Tuition reimbursement
  • Associate referral bonus
  • Quarterly bonus program
  • Employee assistance program
  • Hotel room discounts worldwide
  • Free parking
  • Advancement opportunities across our portfolio of over 240 hotels

Equal Opportunity Employer:

Doubletree by Hilton Orlando Downtown is an equal opportunity/AA/Disability/Veteran employer.



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