Hotel Front Desk Supervisor

6 days ago

Orlando, Florida, United States Omni Hotels & Resorts Full time

Job Summary

The Omni Hotels & Resorts is seeking a highly motivated and experienced Front Office Manager to join our team. As a key member of our Front Office team, you will be responsible for managing the day-to-day operations of the Front Office, ensuring that all systems, standards, and controls are maintained.

Key Responsibilities

  • Train and develop Front Office staff to ensure they meet Omni Standards.
  • Manage the Front Office and Guest Services staff, providing guidance and support as needed.
  • Communicate effectively with department managers, including Night Audit, to ensure seamless operations.
  • Handle guest complaints in a professional and courteous manner, ensuring a satisfactory resolution.
  • Be proficient in the hotel's computer system, providing training, maintenance, and troubleshooting as needed.
  • Conduct weekly supply inventories to ensure adequate stock levels.
  • Prepare and review rate discrepancy reports, making necessary adjustments.
  • Block and assign arrivals for the following day, including VIPs, ESPs, and special requests.
  • Prepare group information sheets and complete check-out with balance reports.
  • Conduct daily credit checks and adhere to all Systems & Controls of the Front Office.
  • Stay up-to-date on Marketing Programs and ensure knowledge is shared with the team.
  • Work closely with the Loyalty Ambassador to track and service select guests.

Requirements

  • Previous supervisory or leadership experience is required.
  • Previous luxury hotel experience is preferred.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
  • Ability to stand for the entire scheduled shift.
  • Excellent customer service skills, ability to multi-task, detail-oriented, and strong organizational skills.
  • Knowledge of Property Management Systems and related computer programs.
  • Strong knowledge of Microsoft Office Software.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability.

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