Front Desk Supervisor

2 days ago


Orlando, Florida, United States Sheraton Suites Orlando Airport Full time
{"title": "Front Desk Supervisor", "description": "Job Summary

We are seeking a highly skilled Front Desk Supervisor to join our team at Sheraton Suites Orlando Airport. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and maintaining the highest standards of service.

Key Responsibilities
  • Supervise and coordinate the activities of the front desk team to ensure efficient and effective service delivery.
  • Monitor and maintain accurate records of guest transactions, including room charges, taxes, and other financial data.
  • Conduct nightly audits to ensure accuracy and completeness of financial records.
  • Collaborate with other departments to resolve guest complaints and issues.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Provide training and guidance to front desk staff to ensure they meet the highest standards of service.
  • Stay up-to-date with hotel policies and procedures to ensure compliance and consistency.
Requirements
  • High school diploma or equivalent required; degree in hospitality or related field preferred.
  • Minimum 2 years of experience in front desk or supervisory role in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong analytical and problem-solving skills.
  • Proficiency in hotel management software and other relevant systems.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.
", "lang_code": "en-US"}

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