Patient Services Coordinator
1 week ago
Position Overview:
The role of the Check-In Receptionist is vital to the operations of our practice. This individual is tasked with warmly welcoming patients, visitors, and other clients, ensuring they are greeted and directed in a friendly and efficient manner. The Check-In Receptionist is responsible for the completion of necessary paperwork, overseeing sign-in and security protocols, and managing patient scheduling. During the check-in process, patient demographics are accurately entered or updated, and insurance details are verified.
Key Responsibilities:
In addition to the above, the Check-In Receptionist ensures that the office is prepared for daily operations and securely closed at the end of the day. It is essential for the receptionist to maintain a positive and courteous demeanor, as they play a crucial role in achieving high levels of customer satisfaction. The ideal candidate will be organized, efficient, and punctual, with strong communication skills that are essential for success in this position.
Check-Out Receptionist Duties:
The Check-Out Receptionist is responsible for assisting patients during the checkout process, providing friendly and prompt service while coordinating patient care. This includes reviewing provider orders to determine necessary treatment plans and scheduling future appointments accordingly. If a patient does not schedule the recommended appointment, they will be entered into the recall system for their annual check. The Check-Out Receptionist also manages product sales and dispenses items at checkout, maintains an up-to-date prescription log, and collects outstanding balances and payments due.
General Duties:
- Maintain confidentiality of patient information.
- Report any broken equipment or unsafe conditions to management.
- Adhere to company policies and procedures.
- Exhibit outstanding communication skills and a positive attitude when interacting with patients.
- Engage constructively with colleagues and take direction from management.
- Present a professional appearance and demonstrate a strong work ethic.
- Utilize proper telephone etiquette in all communications.
- Comply with HIPAA, OSHA, and other regulatory requirements.
- Complete all tasks within established timelines.
- Perform additional duties as assigned.
- Maintain regular attendance and punctuality.
Working Environment:
This position requires physical activity, including walking, sitting, and standing for extended periods. The role may involve lifting items weighing up to 40 lbs and requires the ability to operate a multi-line telephone system and computer software.
Qualifications:
- High School diploma or GED equivalent.
- A minimum of two years of experience in a medical office setting.
- Familiarity with general office duties and insurance plans.
- Proficient in data entry and possess strong verbal and written communication skills.
- Demonstrated ability to use Microsoft Office and EMR software.
- Excellent customer service and organizational skills.
- Ability to maintain confidentiality and adhere to HIPAA regulations.
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