Patient Services Coordinator

1 week ago

The Dalles, Oregon, United States CLEAR CHOICE DERMATOLOGY LLC Full time

Position Overview:
The role of the Receptionist is crucial in ensuring a welcoming environment for patients and visitors at CLEAR CHOICE DERMATOLOGY LLC. This position involves greeting and assisting patients, managing their check-in and check-out processes, and ensuring all necessary documentation is completed efficiently.

Key Responsibilities:

  • Welcome patients and visitors with a friendly demeanor, guiding them through the check-in process.
  • Ensure accurate entry and updating of patient demographics and verification of insurance information.
  • Manage the completion of necessary paperwork and security protocols.
  • Coordinate scheduling of appointments and follow-up visits, ensuring a seamless patient experience.
  • Assist patients during the check-out process, providing information on treatment plans and future appointments.
  • Handle financial transactions, including collection of outstanding balances and processing payments.
  • Maintain a clean and organized front office area, ensuring readiness for daily operations.
  • Adhere to all compliance regulations, including HIPAA and OSHA standards.

Essential Skills:

  • Exceptional communication skills with a positive attitude.
  • Strong organizational abilities and attention to detail.
  • Proficiency in using office equipment and software, including multi-line phone systems and EMR software.
  • Ability to manage multiple tasks effectively in a fast-paced environment.
  • Commitment to maintaining patient confidentiality and professionalism at all times.

Physical and Mental Demands:
The position requires the ability to perform various physical tasks, including standing, walking, and lifting items up to 40 lbs. Vision and hearing capabilities must be adequate for performing essential functions, such as reading and answering phones. Mental acuity is necessary for accurately entering patient information and managing stressful situations.

Work Environment:
This role is situated in a standard office setting, requiring a professional appearance and a positive demeanor. Regular attendance and punctuality are essential for maintaining office operations.

Qualifications:

  • High School diploma or equivalent.
  • A minimum of two years of experience in a medical office setting.
  • Familiarity with general office duties and insurance plans.
  • Strong customer service skills and the ability to work collaboratively with a team.

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