Technical Support Specialist II

1 week ago


Ithaca, New York, United States CFCU Community Credit Union Full time
Position Overview

CFCU Community Credit Union is in search of a skilled Information Technology (IT) Help Desk Associate II to enhance our IT department. The ideal candidate will deliver first-level technical support and assistance to our staff, addressing various computer-related challenges.

Key Responsibilities

• Provide ongoing support: Assist all Credit Union personnel with issues concerning computer systems.

• Respond to inquiries: Address questions in person, via phone, or through electronic communication.

• Troubleshoot user issues: Investigate problems, identify their origins, and discuss potential solutions with IT specialists and management.

• Perform basic troubleshooting: Diagnose and rectify system and application malfunctions, collaborating with IT staff and external vendors as necessary.

• Conduct training: Offer refresher sessions to staff on system functionalities as needed.

• Manage hardware/software upgrades: Execute upgrades on existing equipment and inform users about new features from product updates.

• Assist with IT inventory: Help in the procurement, inventory management, and tracking of IT assets.

• Report issues: Communicate significant or widespread problems to supervisors for further action.

• Maintain documentation: Provide timely and accurate reports to supervisors and utilize help desk tracking software effectively.

• Participate in cross-training: Engage in knowledge-sharing with other IT staff members.

• Adhere to standards: Execute responsibilities in line with all Credit Union policies and procedures.

• Additional duties: Undertake other job-related tasks as assigned.

Qualifications

• Experience: One to three years in a similar role.

• Education: A two-year college degree or completion of a specialized course of study at a business or trade school, accompanied by five years of relevant experience.

• Skills: Ability to learn and support new systems and applications, exceptional client service abilities, and capacity to convey technical information to non-technical users.

• Physical requirements: Capability to lift or move up to 50 pounds.

Equal Employment Opportunity

CFCU is committed to providing equal employment opportunities, ensuring a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other status protected by law.



  • Ithaca, New York, United States CFCU Community Credit Union Full time

    Position OverviewCFCU Community Credit Union is looking for a skilled Information Technology (IT) Help Desk Associate II to enhance our IT department. The ideal candidate will deliver first-rate technical support and assistance to our employees, addressing and resolving computer-related challenges.Key ResponsibilitiesPrimary Duties:Offer continuous support...


  • Ithaca, New York, United States CFCU Community Credit Union Full time

    Position OverviewCFCU Community Credit Union is in search of a skilled Information Technology (IT) Help Desk Associate II to enhance our IT department. The ideal candidate will deliver first-rate technical support and assistance to our employees, aiding in the resolution of computer-related challenges.Key ResponsibilitiesPrimary Duties:Offer continuous...


  • Ithaca, New York, United States CFCU Community Credit Union Full time

    Job OverviewCFCU Community Credit Union is in search of a skilled Information Technology (IT) Specialist to enhance our technical support team. The ideal candidate will be responsible for delivering comprehensive technical assistance and support to all staff members within the organization. This role will operate under the supervision of the IT Manager.Key...


  • Ithaca, New York, United States Amergis Educational Staffing Full time

    Job SummaryAmergis Educational Staffing is seeking a highly skilled and dedicated School Support Specialist to join our team. As a School Support Specialist, you will work closely with students who require instructional and behavioral assistance, under the supervision of the special education department and/or supervising designee.Key...


  • Ithaca, New York, United States Cayuga Health System Full time

    About the RoleCayuga Health System is seeking a highly skilled MRI Support Specialist to join our team. As a key member of our diagnostic imaging department, you will play a critical role in ensuring the smooth operation of our MRI services.Key ResponsibilitiesOptimize Patient Flow: Ensure efficient and timely completion of MRI examinations, minimizing wait...


  • Ithaca, New York, United States Cornell University Full time

    Position Overview:As a Custodial Support Specialist, you will be responsible for the comprehensive and meticulous upkeep of various facilities, ensuring a clean and welcoming environment for all users.Key Responsibilities:- Perform detailed custodial maintenance across designated areas.- Provide event support to ensure seamless operations during activities.-...


  • Ithaca, New York, United States Cayuga Health System Full time

    Position OverviewHealthcare Support Specialist / Patient Services CoordinatorCayuga Health System stands as a pillar in the healthcare community, dedicated to delivering comprehensive health services that enhance the well-being of the populations we serve. Our mission is rooted in providing exceptional healthcare, which is made possible by our team of...


  • Ithaca, New York, United States Cayuga Health Full time

    About the RoleCayuga Health is seeking a skilled and compassionate Healthcare Support Specialist to join our team. As a key member of our healthcare team, you will play a vital role in providing exceptional patient care and support.Key ResponsibilitiesObtain vital signs and report any abnormalities to the registered nurse.Assist patients with personal care,...


  • Ithaca, New York, United States Intelligent Green Solutions Full time

    Company Overview:Intelligent Green Solutions is a leader in the solar energy sector, committed to delivering innovative technology and exceptional service to our clients.Position Summary:We are seeking a skilled Administrative Support Specialist to join our dynamic team. This role is essential in providing comprehensive administrative assistance to the...


  • Ithaca, New York, United States Cayuga Health System Full time

    Cayuga Health System stands as a premier healthcare provider in the region, dedicated to enhancing the health and wellness of the communities we serve. Our mission is supported by a team of exceptional professionals who are committed to clinical excellence and innovation. We prioritize the well-being of our employees through competitive compensation,...


  • Ithaca, New York, United States Cayuga Health System Full time

    Position OverviewCayuga Health System stands as a premier healthcare provider, dedicated to enhancing the health and wellness of the communities we serve. Our focus on delivering exceptional healthcare is matched by our commitment to our employees, offering competitive salaries, comprehensive benefits, and numerous opportunities for professional growth.We...


  • Ithaca, New York, United States Racker Full time

    Position Overview:Join our dedicated team at Racker as a full-time Preschool Support Specialist, working 31 hours per week with young children in a specialized integrated classroom setting. This role involves training in Applied Behavior Analysis (ABA) to effectively support the unique strengths and needs of autistic students. Candidates with RBT...


  • Ithaca, New York, United States Cayuga Health System Full time

    Job OverviewPosition: Surgical Services Support Specialist - Part TimeEmbark on a fulfilling journey in the healthcare sector with us! No prior experience is necessary—benefit from hands-on training and certification opportunities that facilitate your professional advancement in a vibrant and rewarding environment. Join Cayuga Health as a Surgical Services...


  • Ithaca, New York, United States Yeshiva University Full time

    Position Overview: The Audio Visual Specialist is responsible for the effective setup and maintenance of audio-visual equipment across campus facilities. This role requires a proactive approach to managing multimedia resources to ensure seamless operation during events. Key Responsibilities: Install and maintain audio-visual and related technology as...


  • Ithaca, New York, United States Maguire Automotive Group Full time

    Job OverviewPosition Summary:The Administrative Support Specialist plays a vital role in assisting the Office Manager in daily operations.Key Responsibilities: (Additional tasks may be assigned)Maintains and updates records in logbooks.Generates and organizes reports and documentation.Processes orders for products or services.Welcomes and assists visitors to...


  • Ithaca, New York, United States Higheredmilitary Full time

    About the Role:The Higheredmilitary College of Veterinary Medicine is seeking a highly skilled and detail-oriented Registrar and Curriculum Support Specialist to join our team. As a key member of our academic operations team, you will play a critical role in ensuring the smooth operation of our programs and services.Key Responsibilities:Provide...


  • Ithaca, New York, United States Cayuga Health System Full time

    Position: Laboratory Collection - Phlebotomist IICayuga Health System is recognized as the premier healthcare provider in the region, dedicated to enhancing the health and wellness of the communities we serve. Our focus on delivering exceptional healthcare is supported by a team of dedicated professionals who are committed to clinical advancements and...


  • Ithaca, New York, United States TotalMed Staffing Full time

    About the RoleTotalMed Staffing is seeking a skilled Surgical Technician to join their team as a Medical Support Specialist.Job ResponsibilitiesAssist surgeons and medical professionals in the operating roomPrepare and maintain surgical equipment and instrumentsMonitor and maintain a safe and clean environmentCollaborate with healthcare teams to ensure...


  • Ithaca, New York, United States Cayuga Health System Full time

    Position: Laboratory Collection - Phlebotomist IICayuga Health System, a prominent healthcare provider in the region, is dedicated to enhancing the health and wellness of the communities we serve. Our organization prides itself on fostering a culture of innovation and excellence, ensuring our staff have access to the latest advancements in healthcare...


  • Ithaca, New York, United States Cornell University Full time

    About the Role:The Facilities Support Specialist SO-02 plays a crucial role in maintaining the cleanliness and functionality of key public areas within Cornell University. This includes lobbies, offices, classrooms, conference rooms, dining facilities, restrooms, and other community spaces.Department Overview:Student and Campus Life (SCL) is dedicated to...