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Healthcare Support Specialist

2 months ago

Ithaca, New York, United States Cayuga Health System Full time
Position Overview

Healthcare Support Specialist / Patient Services Coordinator


Cayuga Health System stands as a pillar in the healthcare community, dedicated to delivering comprehensive health services that enhance the well-being of the populations we serve. Our mission is rooted in providing exceptional healthcare, which is made possible by our team of dedicated professionals who are committed to advancing clinical practices and improving access to state-of-the-art facilities and technologies.


The Healthcare Support Specialist/PSC plays a vital role in our operations, adapting to the varying clinical and administrative demands of the healthcare environment. This position encompasses a range of responsibilities, including direct patient interaction and support for healthcare providers, as well as managing essential administrative tasks.


Key Responsibilities:

  • Conduct clinical tasks such as measuring vital signs and assisting with medical procedures, adhering to state regulations and practice standards.
  • Prepare examination areas, ensure equipment is sterilized, and maintain adequate clinical supplies.
  • Oversee patient documentation, ensuring readiness for appointments and addressing patient inquiries.
  • Facilitate patient check-in processes, confirming and updating personal information, and collecting necessary insurance details.
  • Process payments, manage daily financial transactions, and prepare deposits.
  • Coordinate appointment scheduling, manage referrals, and oversee pre-authorization processes.
  • Handle incoming calls, triaging inquiries, managing prescription requests, and communicating test results.
  • Engage in team discussions, contribute to quality improvement initiatives, and manage patient communications through various platforms.

Essential Qualifications:

  • High School Diploma or equivalent experience
  • Proven customer service capabilities
  • Strong analytical skills with the ability to resolve issues effectively
  • Excellent organizational and time management skills
  • Proficiency in Microsoft Office and general computer literacy

Preferred Qualifications:

  • Certification in Medical Assisting is preferred
  • Experience with healthcare information systems, particularly Medent, is advantageous

Physical Demands:

  • Ability to remain stationary for extended periods
  • Frequent use of computers and medical technology
  • Regularly required to perform clinical tasks and prepare examination areas
  • Occasional lifting of equipment and supplies weighing up to 40 pounds
  • Potential exposure to communicable diseases through patient interactions

Commitment to Diversity:

Cayuga Health System is dedicated to fostering an inclusive environment that respects and values the diversity of our staff and the communities we serve. We are an Equal Employment Opportunity employer, committed to providing equitable opportunities and promoting a culture of respect and dignity for all individuals.


If you require accommodations during the application or interview process, please reach out to our Talent Acquisition team for assistance.