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Senior Program Manager, Amazon Autos
2 months ago
Key Responsibilities:
* Define and align on policies and processes with Dealer Account Management, Dealer Operations, CS Tech, and CS Operations
* Create escalation paths and implement tools to support the vision
* Propose program KPIs and create feedback loops to keep product and operations aware of defects in the system
* Provide regular reporting against goals
In parallel, you will learn and be curious about the new advertising tools launching to support our dealer-customers in growing their online business. You will benchmark other advertising support programs to develop a vision for support in a scrappy, test and learn environment, using metrics and anecdotes to guide learning and decision making.
Requirements:
* 5+ years of program or project management experience
* Experience using data and metrics to determine and drive improvements
* Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Preferred Qualifications:
* 2+ years of driving process improvements experience
* Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
* Experience with Seller Support tools such as Paragon, AC3, Research and Resolve, Lens, and Seller Central
* Experienced in Seller Support Program management
* Familiarity with operations metrics and management techniques
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