Software Assistance Specialist

2 weeks ago


Little Ferry, New Jersey, United States Storable Full time
Position Overview:
Storable is on the lookout for a dedicated Software Support Specialist to enhance our dynamic and passionate Support team. As a key player in our organization, you will be responsible for delivering a personalized and engaging support experience to our valued clients across our suite of products.

Your Role:
In this role, you will:
  • Handle incoming incidents via various channels including web, chat, email, and phone, ensuring accurate registration in our CRM system.
  • Classify incidents based on their severity and urgency, utilizing our Knowledge Base and other resources to provide effective resolutions.
  • Investigate and troubleshoot issues, updating our Knowledge Base with new findings and solutions.
  • Maintain ownership of requests, providing timely updates to both support teams and customers.
  • Collaborate with senior engineers on complex cases and escalate issues as necessary.

What We Seek:
To succeed in this position, you should possess:
  • A Bachelor's degree in a relevant field or equivalent experience.
  • A minimum of 2 years in a product support role, ideally within a technical support environment.
  • Strong communication skills, both verbal and written, with a focus on customer satisfaction.
  • Proficiency in CRM systems and a solid understanding of software applications.
  • A positive, solution-oriented attitude and the ability to manage multiple tasks effectively.

Bonus Qualifications:
Experience with desktop operating systems, network administration, and mobile application support will be advantageous.

About Storable:
At Storable, we are committed to providing a comprehensive platform that empowers storage operators to achieve their business goals. We pride ourselves on our collaborative culture and dedication to employee growth and satisfaction.

Benefits:
We offer a competitive benefits package, including health coverage, flexible vacation policies, and opportunities for professional development. Join us in creating an inclusive and supportive work environment where every team member can thrive.

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