Senior Customer Support Specialist

2 weeks ago


Watertown, Massachusetts, United States Dynatrace Full time

Role Overview:
As a Senior Customer Support Specialist, you will play a pivotal role in enhancing our clients' experience with the Digital Experience product line.

Key Responsibilities:
1. Collaborate closely with an internal Analyst to deliver comprehensive support and training tailored to our clients' needs.
2. Assist in the configuration and implementation of industry best practices to optimize customer satisfaction.
3. Maintain and manage the Dynatrace environment for our customers, ensuring seamless operations and high performance.

Qualifications:
We are looking for candidates who possess a strong background in customer care and coordination, with a focus on delivering exceptional service in a remote setting.

Join Us:
Become a part of our dedicated team at Dynatrace, where your expertise will contribute to our mission of providing outstanding customer experiences.



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