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Customer Support Associate
2 months ago
Customer Service Representative
Job Category: Customer Service Requisition Number: CUSTO001205
Job Overview
Ixonia Bank, established in 1918, is a community-focused financial institution dedicated to offering a comprehensive range of banking solutions to both individual and business clients. Our commitment to serving the financial needs of our community remains steadfast, providing the same welcoming and personalized service since our inception.
Position Summary: Enhance customer trust and confidence by executing transactions with professionalism and accuracy.
Key Responsibilities:
- Process deposits of checks and cash, ensuring amounts are verified and checks are properly endorsed.
- Record customer transactions in the computer system and issue receipts generated by the system.
- Maintain an accurate cash drawer by balancing currency, coins, and checks, and reconciling totals with the computer display.
- Possess a solid understanding of banking products and services.
- Perform additional responsibilities as required.
Qualifications and Preferred Skills:
- Demonstrated ability to consistently provide outstanding customer service.
- Experience in customer service and cash handling is advantageous.
- Strong active listening skills to identify and address customer needs and concerns.
- Ability to collaborate effectively within a team environment.
- Basic proficiency in computer operations.
- Capability to manage multiple tasks efficiently.
- Prior experience as a bank teller is preferred.
- Reliable attendance and punctuality.
- Dependable in following instructions and responding to management direction.
Ixonia Bank offers competitive compensation and benefits in a friendly and supportive work atmosphere. We are an Equal Opportunity Employer, welcoming applications from women, minorities, protected veterans, and individuals with disabilities.
