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Cannabis Retail Customer Service Specialist

2 months ago


Watertown, Massachusetts, United States Bud's Goods + Provisions Full time
Company Overview:

At Bud's Goods + Provisions, we are dedicated to providing a welcoming and knowledgeable environment for our guests. Our mission is to ensure that every customer has a positive experience while exploring our range of cannabis products.


Position Summary:

We are seeking a full-time Cannabis Retail Customer Service Specialist to join our team. This role requires open availability and a commitment to delivering exceptional service.


Key Responsibilities:
  • Greet and assist guests promptly, ensuring a comfortable and engaging shopping experience.
  • Maintain an in-depth knowledge of cannabis products to provide tailored recommendations.
  • Educate customers on various cannabis strains and consumption methods.
  • Process transactions accurately using the POS system while adhering to cash handling protocols.
  • Keep the retail space clean, organized, and well-stocked.
  • Support inventory management, including receiving and restocking products.
  • Collaborate with the Retail Management team to ensure compliance with all regulations.

Qualifications:
  • Must be at least 21 years old and pass a background check.
  • Minimum of 2 years of experience in a retail or hospitality environment.
  • Strong interpersonal and communication skills, with a customer-oriented approach.
  • Ability to work effectively in a fast-paced setting and remain calm under pressure.
  • Proficiency in Microsoft Office and basic tech troubleshooting.
  • Multilingual skills are a plus.

Work Environment:

This position requires standing for extended periods and the ability to work in various weather conditions. Flexibility in scheduling is essential, including availability for morning, evening, weekend, and holiday shifts.


Join Us:

If you are passionate about cannabis and committed to providing outstanding customer service, we invite you to explore this opportunity with Bud's Goods + Provisions.