Current jobs related to Customer Support Manager - Watertown, Massachusetts - Convergent Dental

  • Customer Support Specialist

    2 weeks ago

    Watertown, Massachusetts, United States connectRN Inc Full time

    Customer Support RepresentativeAt connectRN Inc, we're looking for a skilled Customer Support Representative to join our team. As a key member of our support team, you'll be responsible for providing exceptional customer service to our nurses and facilities.Respond to inquiries from our nurses and facilities via phone, chat, and emailEnsure a high-quality...

  • Customer Support Specialist

    2 weeks ago

    Watertown, Massachusetts, United States Evident Scientific Full time

    Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team at Evident Scientific. As a key contact for customers, you will provide exceptional support and service to ensure their total satisfaction.Key ResponsibilitiesProvide professional phone support to customers, responding to their inquiries and resolving issues in a timely...

  • Customer Success Manager

    2 weeks ago

    Watertown, Massachusetts, United States Socomec Group Full time

    About Socomec Inc.Socomec is a leading B2B electrical manufacturer founded in 1922 with its global headquarters in France. The company designs and manufactures cutting-edge products and solutions within its core areas of expertise: Critical Power, Power Control & Safety, Energy Efficiency, and Energy Storage. Socomec serves various markets, including Data...

  • Customer Relationship Manager

    2 weeks ago

    Watertown, Massachusetts, United States Twin City Die Castings Full time

    Job SummaryTwin City Die Castings is seeking a highly skilled Customer Relationship Manager to support our Watertown, SD plant. As the primary commercial contact, you will be responsible for maintaining strong, long-lasting customer relationships and promoting a positive image of TCDC to our clients.This role will involve managing the entire book of business...

  • Customer Success Manager

    4 weeks ago

    Watertown, Massachusetts, United States Socomec Group Full time

    About Socomec Inc.Socomec Inc. is a leading B2B electrical manufacturer with a rich history dating back to 1922. Headquartered in France, the company has established itself as a global player in the industry, with a strong presence in North America.Job SummaryWe are seeking an experienced Customer Success Manager to lead our customer success department. The...

  • Peer Support Specialist

    2 weeks ago

    Watertown, Massachusetts, United States Wayside Youth & Family Support Network Full time

    {"title": "Peer Support Specialist Opportunity", "subtitle": "Join our team at Wayside Youth & Family Support Network", "content": "Are you passionate about empowering children and families? Do you have personal experience managing your own mental health, emotional health, and/or trauma? We invite you to join our team as a Peer Support Specialist at Wayside...

  • Customer Success Manager

    2 weeks ago

    Watertown, Massachusetts, United States Buyers Edge Platform Full time

    About the RoleWe are seeking a highly motivated and organized Customer Success Manager to join our team at Buyers Edge Platform. As a key member of our client-facing team, you will be responsible for managing new client accounts and working closely with clients to add additional cost savings programs.Key ResponsibilitiesEstablish and deepen relationships...

  • Customer Success Manager

    1 week ago

    Watertown, Massachusetts, United States Socomec Group Full time

    About Socomec Inc.Socomec, a leading B2B electrical manufacturer, is seeking a seasoned professional to lead its customer success department. With a strong presence in France and a growing presence in North America, the company is poised for continued growth and expansion.The Customer Success Manager will be responsible for overseeing the daily operations of...

  • Customer Success Manager II

    1 month ago

    Watertown, Massachusetts, United States ZoomInfo Technologies LLC Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager II to join our team at ZoomInfo Technologies LLC. As a key member of our Customer Success team, you will be responsible for driving product adoption, retention, and growth by delivering high levels of business value to our customers.Key ResponsibilitiesAct as an extension of our strategic...

  • Customer Success Manager II

    2 months ago

    Watertown, Massachusetts, United States ZoomInfo Technologies LLC Full time

    About the RoleWe are seeking a highly motivated and results-driven Customer Success Manager II to join our team at ZoomInfo Technologies LLC. As a key member of our Customer Success team, you will be responsible for driving product adoption, retention, and growth by delivering high levels of business value to our customers.Key ResponsibilitiesAct as an...

  • Customer Success Manager II

    3 weeks ago

    Watertown, Massachusetts, United States ZoomInfo Technologies LLC Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager II to join our team at ZoomInfo Technologies LLC. As a key member of our Customer Success team, you will be responsible for driving product adoption, retention, and growth by delivering high levels of business value to our customers.Key ResponsibilitiesAct as an...

  • Sales Manager

    2 weeks ago

    Watertown, Massachusetts, United States Carter'sOshKosh Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Manager to join our team at Carter's/OshKosh. As a Sales Manager, you will be responsible for providing exceptional customer service, driving sales growth, and leading a team of sales associates.Key ResponsibilitiesDevelop and maintain a deep understanding of our brands, products, and...

  • Senior Product Marketing Manager

    2 weeks ago

    Watertown, Massachusetts, United States ServiceNow Full time

    About ServiceNowAt ServiceNow, we're revolutionizing the way organizations work. Our technology empowers companies to deliver exceptional customer experiences, drive business agility, and improve operational efficiency. We're a team of innovators, thinkers, and doers who share a passion for making a meaningful impact.Job SummaryWe're seeking a seasoned...

  • Customer Success Manager

    1 week ago

    Watertown, Massachusetts, United States Buyers Edge Platform Full time

    About the RoleWe are seeking a highly skilled Client Relationship Manager to join our team at Buyers Edge Platform. As a key member of our client success team, you will be responsible for managing client relationships, identifying opportunities for growth, and driving business results.Key ResponsibilitiesClient Relationship Management: Establish and maintain...

  • Customer Service Representative

    3 weeks ago

    Watertown, Massachusetts, United States Atlantic Battery Co Full time

    Join Atlantic Battery Co as a Sales and Customer Service AssociateWe are seeking a highly motivated and organized individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you will be responsible for providing exceptional customer service, managing sales and marketing efforts, and supporting our warehouse...

  • Customer Service Representative

    2 weeks ago

    Watertown, Massachusetts, United States SEEK Careers Staffing Full time

    Job Title: Customer Relations Manager/Administrative AssistantJob Summary:We are seeking a highly skilled and organized Customer Relations Manager/Administrative Assistant to join our team at SEEK Careers Staffing. As a key member of our team, you will be responsible for providing exceptional customer service, managing administrative tasks, and ensuring the...

  • Technical Support Associate

    2 weeks ago

    Watertown, Massachusetts, United States Liaison International Full time

    Job Summary:As a Support Specialist at Liaison International, you will play a critical role in delivering exceptional client support in a fast-paced call center environment. Your primary responsibility will be to respond to client inquiries via phone and email, manage support cases, and collaborate with the Operations team to resolve client issues.Key...

  • Client Support Specialist

    2 weeks ago

    Watertown, Massachusetts, United States Liaison International Full time

    Job SummaryWe are seeking a highly skilled and motivated Client Support Specialist to join our team at Liaison International. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesTroubleshoot complex technical issues via phone, email, or web...

  • Customer Service Representative

    2 weeks ago

    Watertown, Massachusetts, United States Massachusetts Medical Society Full time

    Customer Service RepresentativeAt the Massachusetts Medical Society, we are seeking a highly motivated and customer-focused Customer Service Representative to join our growing insurance agency. As a key member of our team, you will play a pivotal role in enhancing customer satisfaction and streamlining our operational processes.Responsibilities:Provide...

  • Customer Service Representative

    4 weeks ago

    Watertown, Massachusetts, United States Massachusetts Medical Society Full time

    Customer Service Representative Job DescriptionWe are seeking a motivated and customer-oriented Customer Service Representative to join our growing insurance agency. In this pivotal role, you will be instrumental in enhancing customer satisfaction and streamlining our operational processes.Responsibilities:Serve as the primary point of contact for customer...

Customer Support Manager

2 months ago

Watertown, Massachusetts, United States Convergent Dental Full time
About the Role

We are seeking a highly skilled and experienced Customer Support Manager to lead our team of Product Support Representatives at Convergent Dental. As a key member of our organization, you will be responsible for providing exceptional customer support and ensuring that our customers receive the highest level of service.

Key Responsibilities
  • Recruit, train, and manage a team of Product Support Representatives to ensure they have the necessary skills and knowledge to provide top-notch customer support.
  • Develop and maintain a departmental playbook that outlines standards, procedures, and best practices for customer support.
  • Regularly review customer interactions and provide feedback and coaching to the team to ensure continuous quality improvement.
  • Establish Key Performance Indicators (KPIs) for team members and hold them accountable for meeting their goals.
  • Ensure the latest diagnostic steps are reflected within our repair flows.
  • Develop, track, and trend KPIs for review with senior leadership.
  • Conduct bi-annual performance reviews with direct reports and regular 1:1 meetings.
  • Ensure proper staffing levels are maintained to support workload.
  • Handle escalated issues from Product Support Representatives.
  • Ensure customer follow-up is completed to validate problems are resolved to the customer's satisfaction.
  • Lead the team to coordinate field support technicians, parts, and supplies to ensure all are available as needed to resolve customer issues.
  • Manage the team to install, configure, and run Convergent Dental diagnostic software remotely to resolve problems.
  • Develop a strong working knowledge of all Convergent Dental products and the methodologies utilized to effect remote problem resolution, field installations, and repairs.
  • Ensure the team documents all interactions in Salesforce to ensure quality requirements are met and accurate records are maintained.
  • Escalate issues to senior leadership as required.
  • Lead the team through a continuous learning and improvement culture that optimizes customer support processes and procedures.
Requirements
  • Bachelor's degree preferred.
  • 3+ years leading customer support, service, and/or experience teams.
  • 2+ years providing frontline customer support or service.
  • Experience managing up to 8+ direct reports.
  • Experience with medical device industry and/or field services activities a plus.
  • A passion for mentoring others in their career growth and development.
  • Demonstrated success in working collaboratively with a wide variety of business stakeholders.
  • Experience strategizing around proactive support.
  • Strong analytical skills and the ability to use data to drive recommendations.
What We Offer
  • 401(k) plan & employer match.
  • Dental insurance.
  • Flexible spending account.
  • Health insurance.
  • Paid time off.
  • Vision insurance.