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HR Support Specialist

2 months ago

Watertown, Massachusetts, United States Global Partners Full time

We are seeking a dedicated HR Support Specialist to join our team. The HR Support Specialist plays a crucial role in providing employee assistance for HR-related inquiries within a service-oriented environment. Acting as the primary liaison for employees and managers, this position is essential for delivering exceptional customer service and accurate information regarding HR policies, procedures, benefits, and employee programs. The ideal candidate will possess a strong understanding of HR practices, excellent communication abilities, and a commitment to providing timely and effective HR solutions.

At Global Partners LP, we have been a cornerstone in delivering essential energy solutions to our communities for over 90 years. Our diverse portfolio includes innovative retail experiences and a vast network of energy terminals across the eastern seaboard and beyond. We are committed to embracing the future by investing in energy transition initiatives and supporting our communities through charitable endeavors.

We are excited about the future at Global Partners and are looking for passionate individuals who can contribute innovative ideas to our mission. If you are driven by progress, Global Partners offers the opportunities to elevate your career.

Key Qualifications:

  • Strong verbal and written communication skills.
  • Exceptional customer service and interpersonal abilities.
  • Effective problem-solving skills.
  • Detail-oriented with excellent organizational and time management capabilities.
  • Able to manage multiple inquiries simultaneously.
Primary Responsibilities:
  • Serve as the first point of contact for HR inquiries, providing prompt and courteous assistance through various communication channels.
  • Address Level 1 questions related to Benefits, Compensation, Leave of Absence, Employee Relations, and Payroll/Time Keeping.
  • Maintain accurate employee records while ensuring confidentiality and data integrity.
  • Assist employees in navigating HR systems, including self-service portals and online tools.
  • Stay informed about changes in HR policies, procedures, and employment laws to provide accurate information.
  • Guide employees through HR processes such as performance evaluations, leave management, and onboarding/offboarding.
  • Facilitate open enrollment changes and assist with system testing.
  • Escalate complex issues to HR Business Partners for further resolution.
  • Contribute to the enhancement of HR Service Center processes and resources.
  • Maintain professionalism while handling sensitive and confidential information.
  • Provide training and guidance on HR-related topics as needed.
  • File employee information as necessary.
  • Enter employee data into the HR system, ensuring accuracy and necessary approvals.
  • Assist in administering the tuition grant program.
What We Offer:
  • Competitive Compensation: We provide competitive salaries and opportunities for professional growth, including a 401k plan with matching contributions.
  • Health and Wellness: Comprehensive medical, dental, vision, and life insurance, along with additional wellness support.
  • Career Development: Our Talent Development Team offers training programs for personal and professional growth.
  • Community Engagement: We believe in giving back and offer paid volunteer time-off to support organizations of your choice.
Application Process:
  • If you are interested in this opportunity, please submit your application.
  • A member of our talent acquisition team will review your resume in collaboration with the hiring manager.
  • We conduct both virtual and in-person interviews and will provide further information during the recruitment process.
Additional Requirements:
  • A high school diploma or equivalent is required.
  • A minimum of 1 year of experience in customer service is preferred.
We encourage all individuals, especially those from underrepresented groups, to apply even if they do not meet every qualification listed. We value diverse perspectives and are committed to fostering an inclusive workplace.