Current jobs related to Product Support Specialist - Watertown, Massachusetts - Convergent Dental

  • Peer Support Specialist

    2 weeks ago

    Watertown, Massachusetts, United States Wayside Youth & Family Support Network Full time

    {"title": "Peer Support Specialist Opportunity", "subtitle": "Join our team at Wayside Youth & Family Support Network", "content": "Are you passionate about empowering children and families? Do you have personal experience managing your own mental health, emotional health, and/or trauma? We invite you to join our team as a Peer Support Specialist at Wayside...

  • Product Specialist

    1 week ago

    Watertown, Massachusetts, United States Dynamo Software Full time

    Job DescriptionDynamo Software is a leading global FinTech Research and Portfolio Management SaaS provider offering an industry-tailored, highly configurable SaaS platform solving challenges across the alternative investment landscape.Our ideal candidate will possess a strong understanding of financial statements, transactions, and valuation methodologies,...

  • Medical Support Specialist

    4 days ago

    Watertown, Massachusetts, United States Samaritan Health Services Full time

    Job Summary:We are seeking a skilled Medical Support Specialist to join our team at Samaritan Health Services. As a Medical Support Specialist, you will play a vital role in providing high-quality patient care and supporting our healthcare team.Key Responsibilities: Assist healthcare professionals with patient care and administrative tasks Maintain accurate...

  • Product Automation Expert

    3 days ago

    Watertown, Massachusetts, United States Glory Global Solutions Ltd Full time

    About the Role:The Product Technical Support Specialist is a subject matter expert on the functionality, operations, and data analysis provided in our teller automation products. This multifaceted role requires the successful candidate to utilize the product, data, and industry knowledge to provide exceptional technical support.Key Responsibilities:Utilize...

  • After School Support Specialist

    3 weeks ago

    Watertown, Massachusetts, United States Wyndy LLC Full time

    Job Title: After School Support SpecialistWe are seeking a dedicated and enthusiastic After School Support Specialist to join our team at Wyndy LLC. As an After School Support Specialist, you will play a vital role in providing support to students in a safe and positive environment.Key Responsibilities:Assist with after school programs, providing support to...

  • IT Support Specialist

    2 weeks ago

    Watertown, Massachusetts, United States Persona Signs Full time

    Job Title: IT Support SpecialistThis is a full-time position that requires a strong technical background and excellent problem-solving skills. The ideal candidate will have a minimum of 2 years of experience in the IT field and a strong understanding of computer systems, software, and hardware.Key Responsibilities:Provide technical assistance to end-users...

  • Residential Support Specialist

    4 days ago

    Watertown, Massachusetts, United States Vinfen Corporation Full time

    Job Summary: We are seeking a dedicated and compassionate Residential Support Specialist to join our team at Vinfen Corporation. As an Awake Overnight Counselor, you will provide direct support to individuals with intellectual and developmental disabilities in a small group residential setting or an individual living arrangement.Key Responsibilities:Provide...

  • Client Support Specialist

    1 week ago

    Watertown, Massachusetts, United States Liaison International Full time

    Job SummaryWe are seeking a highly skilled and motivated Client Support Specialist to join our team at Liaison International. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesTroubleshoot complex technical issues via phone, email, or web...

  • Senior Technology Sales Support Specialist, Lien Solutions

    1 week ago

    Watertown, Massachusetts, United States Wolters Kluwer Full time

    Job SummaryWolters Kluwer Finance division creates solutions for regulated financial departments and institutions to meet their obligations to external regulators.Lien Solutions combines accuracy, speed, and service to manage risk and simplify complexity across assets, from UCC filings and vehicle titling to lien search and real property service.As a Senior...

  • Product Placement Specialist

    2 weeks ago

    Watertown, Massachusetts, United States PepsiCo, Inc. Full time

    PepsiCo Merchandiser Job DescriptionAs a PepsiCo Merchandiser, you will have the opportunity to work with a global brand and make a real impact on the way our products are presented in stores. With a focus on product placement and inventory management, you will play a critical role in ensuring that our products are always available and easily accessible to...

  • Customer Support Specialist

    1 week ago

    Watertown, Massachusetts, United States Evident Scientific Full time

    Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team at Evident Scientific. As a key contact for customers, you will provide exceptional support and service to ensure their total satisfaction.Key ResponsibilitiesProvide professional phone support to customers, responding to their inquiries and resolving issues in a timely...

  • 6 Month Temporary Assembly Production Specialist

    4 days ago

    Watertown, Massachusetts, United States Celerity Staffing Solutions Full time

    Job DescriptionTemporary Assignment OpportunityAs a skilled Electrical/Technical Assembly and Production Specialist, you will be responsible for electrical assembly using measuring instruments to gauge, test and fit/align. You will follow instructions and blueprints, perform quality checks and maintain inventory.Responsibilities:Electrical assembly using...

  • Executive Support Specialist

    1 week ago

    Watertown, Massachusetts, United States Global Partners Full time

    Job SummaryThe Executive Support Specialist will provide high-level administrative support to the CIO and other executives at Global Partners LP. This role requires strong organizational skills, excellent communication abilities, and the ability to work effectively in a fast-paced environment. Key ResponsibilitiesProvide administrative support to the CIO and...

  • Production Specialist

    4 weeks ago

    Watertown, Massachusetts, United States Spartronics LLC Full time

    Job OverviewSpartronics LLC is seeking a skilled Test Operator to join our team in Watertown, South Dakota. As a key member of our production team, you will be responsible for testing products before they are shipped to our customers.Key ResponsibilitiesRun diagnostic tests on ICs to ensure they meet quality standardsOperate in-circuit testers and adjust...

  • Independent Living Specialist

    2 weeks ago

    Watertown, Massachusetts, United States Independent Living Choices Full time

    Job OverviewAt Independent Living Choices, we are seeking a dedicated and compassionate Independent Living Specialist to join our team. As an Independent Living Specialist, you will work closely with individuals with disabilities to empower them to live independently and make informed choices about their lives.Key Responsibilities:Provide direct support and...

  • Cannabis Product Specialist

    1 month ago

    Watertown, Massachusetts, United States Ethos Cannabis Full time

    Job Title: Cannabis Product AssociateWe are seeking a highly motivated and customer-focused Cannabis Product Associate to join our team at Ethos Cannabis. As a key member of our dispensary team, you will be responsible for providing exceptional customer service, assisting patients in selecting the right products, and ensuring a seamless shopping...

  • Technical Support Specialist

    4 weeks ago

    Watertown, Massachusetts, United States FRESENIUS MEDICAL CENTER Full time

    Purpose and ScopeThe Technical Support Specialist provides technical assistance to customers on diverse hemodialysis equipment inquiries within the assigned areas of responsibility. The incumbent effectively communicates operational and technical support to diverse audiences on a routine basis, ensuring outstanding customer service through effective and...

  • Technical Support Associate

    1 week ago

    Watertown, Massachusetts, United States Liaison International Full time

    Job Summary:As a Support Specialist at Liaison International, you will play a critical role in delivering exceptional client support in a fast-paced call center environment. Your primary responsibility will be to respond to client inquiries via phone and email, manage support cases, and collaborate with the Operations team to resolve client issues.Key...

  • Tech Support Specialist

    7 days ago

    Watertown, Massachusetts, United States Best Buy Full time

    Deliver Exceptional Customer ExperiencesAs a Delivery Driver at Best Buy, you will play a critical role in ensuring a seamless delivery process for our clients. Your responsibilities will include:Ensuring client products are safely moved into their homes, while unboxing, installing, and checking functionality.Assisting clients in completing all necessary...

  • Client Support Associate

    3 days ago

    Watertown, Massachusetts, United States Liaison International Full time

    Job SummaryWe are seeking a highly skilled and motivated Client Support Specialist to join our team at Liaison International. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesTroubleshoot client issues via telephone, email, or web conferencing...

Product Support Specialist

2 months ago

Watertown, Massachusetts, United States Convergent Dental Full time
About the Role

We are seeking a highly skilled and motivated Product Support Specialist to join our team at Convergent Dental. As a Product Support Specialist, you will play a critical role in providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide first-line support to customers, including dentists, dental assistants, and front office managers, via phone, email, or chat.
  • Diagnose and resolve issues reported by customers, proactively making outbound calls to bring resolution to all issues.
  • Install, configure, and run diagnostic software remotely to resolve problems.
  • Coordinate with field support technicians as needed to resolve customer issues.
  • Follow up with customers promptly to ensure problems are resolved to their satisfaction.
  • Reinforce setup and maintenance training to dental office staff to ensure optimal use of their Solea laser.
  • Develop a strong working knowledge of all Convergent Dental products and the methodology utilized to effect field installations and repairs.
  • Promptly document all interactions in the CRM system to ensure quality requirements are met and accurate records are maintained.
  • Coordinate Field Service scheduling, ordering replaced parts in time for in-field support visits, and coordinate freight shipments for laser swaps or returns for evaluation.
  • Accept and manage customer requests received by internal Convergent Dental team members.
  • Refer identified customer training issues to the internal training team. Track and ensure these issues are resolved to the customers' satisfaction.
  • Collaborate with cross-functional teams to provide feedback on common customer issues to help improve product design and functionality.
  • Establish and maintain positive relationships with customers.
  • Escalate issues to management, as needed.
Requirements
  • Excellent interpersonal and customer service skills.
  • Demonstrated ability to learn new technologies quickly.
  • Strong attention to detail and follow through.
  • Strong communication skills, written and verbal.
  • Acts with urgency.
  • Effective at multitasking.
  • Team player.
  • Dependable, assumes responsibility (for the job and assigned cases), keeps commitments, knows when to involve others, adheres to schedule requirements.
  • Associate degree, Business or Technology related field, or equivalent work experience required.
  • Telephone or in-person customer support experience (1-3 years) in a clinical or technical service role.
  • Prior experience in a service environment (3-5 years) working with customers to resolve problems related to computer hardware/software/medical devices preferred.
  • May require after-hours telephone support or on-call availability.
  • Background in computer software and/or hardware troubleshooting is a plus.
  • Windows and MS Office Suite experience required.
  • Salesforce experience is a plus.
  • Experience in dental or medical practices reliant on advanced technologies a plus.
  • Ability to work in the office 5 days Monday - Friday, shift 11:45 a.m. to 8:00 p.m.
Benefits
  • Competitive Compensation & Benefits.
  • Great Office Environment.
  • Commitment to Your Success.