Back-Office Customer Support Specialist
2 weeks ago
We are seeking a dedicated and professional Customer Service Representative to enhance our customer support operations at Origins World Foods. This role is pivotal in ensuring customer satisfaction and fostering positive relationships with our clientele.
Key Responsibilities:
- Handle incoming communications through various channels while managing additional office responsibilities such as processing returns, generating invoices, and organizing documentation.
- Assess and address customer inquiries to ensure their needs are met effectively.
- Establish and maintain trustful relationships with customers through proactive and clear communication.
- Deliver precise and comprehensive information utilizing appropriate tools and resources.
- Resolve customer complaints by providing suitable solutions and alternatives, ensuring follow-up for complete resolution.
- Document customer interactions and maintain accurate records of customer accounts.
- Adhere to established communication protocols and company policies.
- Engage customers actively to enhance their experience.
- Collaborate with team members to address order-related issues.
- Contribute innovative ideas to improve office processes as necessary.
Qualifications and Skills:
- Demonstrated experience in customer support or as a Client Service Representative.
- Exceptional skills in handling phone interactions and active listening.
- Willingness to learn and adapt to new systems and practices.
- Strong customer focus with the ability to respond to diverse personalities and situations.
- Excellent verbal and written communication skills.
- Proficient in multitasking, prioritizing tasks, and managing time efficiently.
- Ability to perform under pressure.
- Proficient in Microsoft Excel and Word.
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