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Retail Support Specialist

2 months ago

Laguna Hills, California, United States Origins World Foods Full time
Job Description

Origins World Foods is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities:
  • Customer Support: Respond to customer inquiries, resolve issues, and provide accurate and timely information to ensure customer satisfaction.
  • Order Management: Process customer orders, manage inventory, and coordinate with the sales team to ensure seamless order fulfillment.
  • Communication: Develop and maintain strong relationships with customers through effective communication, active listening, and empathy.
  • Problem-Solving: Identify and resolve customer complaints in a professional and timely manner, providing solutions and alternatives when necessary.
  • Record-Keeping: Maintain accurate records of customer interactions, process customer accounts, and file documents as required.
Requirements and Skills:
  • Customer Service Experience: Proven experience in customer-facing roles, with a strong track record of providing exceptional customer service.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and management.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze issues, identify solutions, and implement effective resolutions.
  • Technical Skills: Proficiency in Microsoft Office, particularly Excel and Word, with the ability to learn and adapt to new systems and technologies.