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Healthcare Customer Support Specialist

2 months ago

Laguna Beach, California, United States UQ EUS Full time

Healthcare Customer Support Specialist

Join our team as a Healthcare Customer Support Specialist, where you will play a vital role in enhancing customer experiences. At UQ EUS, we prioritize the Human Experience, ensuring that our employees thrive in a supportive and engaging environment.

Your Responsibilities

As a member of our team, you will:

  • Assist customers with inquiries regarding our products and services, providing tailored solutions through various communication channels including voice, email, and chat.
  • Utilize active listening skills to identify customer needs and facilitate any necessary upgrades in products and services.
  • Manage and maintain customer accounts and relevant information.
  • Address technical issues with empathy and patience.
  • Engage positively in team activities and company events, contributing to a culture of continuous learning.

What You Bring

We are looking for candidates who possess:

  • A minimum of completed Senior High School or two years of college education.
  • Preferably, at least one year of experience in customer service or relevant skills such as empathy, active listening, and problem-solving.
  • Excellent verbal and written communication skills in English.
  • Proficiency in MS Windows and other computer applications.
  • The ability to excel in a fast-paced environment.

Work Environment Requirements

For this remote position, candidates must:

  • Have a reliable home internet connection with a minimum speed of 15-20 Mbps.
  • Be equipped to connect directly to their home modem via an ethernet cord.
  • Maintain a quiet workspace conducive to productivity.

What You Can Expect

We offer:

  • Competitive compensation and performance-based incentives.
  • Opportunities for career advancement.
  • Educational support through tuition reimbursement.

About UQ EUS

At UQ EUS, our mission is to create exceptional customer experiences. Since our inception, we have dedicated ourselves to helping organizations foster engaged and satisfied customer interactions. Our approach combines the best of technology with a human touch, ensuring that every customer interaction is meaningful.

We are committed to building a diverse and inclusive workforce that values the unique perspectives of our team members. At UQ EUS, we believe that diversity is our strength, allowing us to approach challenges from various angles and deliver outstanding service.